Tips to help the veterinary team communicate with pet owners - Firstline
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Client Relations
Source: FIRSTLINE

Communicate clients' payment options

July 1, 2008

How do we tell clients we can't help them when they can't pay for the care their pet receives?

Source: FIRSTLINE

Bond clients for life

July 1, 2008

These case studies show how to strengthen your relationships with clients and grow your practice.

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7 tips to defuse angry clients

July 1, 2008

Review these techniques to help you prepare for your next encounter with aggressive clients.

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Sample script: Offer smooth discharge visits

July 1, 2008

You: Hello, Ms. Worrysome.

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Solutions for abusive clients

July 1, 2008

How should we handle aggressive clients who use foul language, throw invoices, or behave badly?

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6 statements that burst your bubble

June 1, 2008

Some remarks from clients and colleagues can deflate your enthusiasm. Here's how to respond the next time their words make you ready to pop.

Source: FIRSTLINE

Tips to tailor your message

June 1, 2008

One size doesn't fit all in critical discussions with clients about their pets' health. Learn how to weave the threads of your conversation to match the needs of the pet in front of you.

Source: FIRSTLINE

The topics you tailor

June 1, 2008

Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.

Source: FIRSTLINE

Technician in-room checklist

June 1, 2008

Use this checklist to make sure you discuss necessary care recommendations with clients during visits.

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