How do we tell clients we can't help them when they can't pay for the care their pet receives?
These case studies show how to strengthen your relationships with clients and grow your practice.
Review these techniques to help you prepare for your next encounter with aggressive clients.
You: Hello, Ms. Worrysome.
How should we handle aggressive clients who use foul language, throw invoices, or behave badly?
Some remarks from clients and colleagues can deflate your enthusiasm. Here's how to respond the next time their words make you ready to pop.
One size doesn't fit all in critical discussions with clients about their pets' health. Learn how to weave the threads of your conversation to match the needs of the pet in front of you.
Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.
Use this checklist to make sure you discuss necessary care recommendations with clients during visits.