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Source: FIRSTLINE Are your canine patients protected from parvovirus? January 19, 2010 Make sure clients are informed about their dog's vaccines.

Source: Pet Poison Helpline Top 10 human medications that poison pets January 14, 2010 By: Ahna Brutlag, DVM, MS Encourage clients to keep these drugs far away from their pets.

Source: FIRSTLINE 5 top client questions answered January 1, 2010 By: Michelle Hainer The barrage of queries can be head spinning. Keep your responses straight by following this advice.

Source: FIRSTLINE Sample script: Don't be a Scrooge with time-off requests November 1, 2009 How to handle the time-off talk.

Source: FIRSTLINE 7 ways to give thanks December 1, 2008 Show clients you appreciate their business with these simple gestures.

Source: FIRSTLINE 5 ideas for a smooth holiday take off November 1, 2008 By: Liz Nartowicz Coordinating vacations can be as intimidating as a security checkpoint. Avoid time-off turbulence by picking—and sticking to—one of these flight plans.

Source: FIRSTLINE Keep team bonding a tail-wagging time April 1, 2008 By: Debbie Allaben Gair, CVPM Hosting special events for team members and their families can build better working relationships and strengthen the support system in your practice, says Debbie Allaben Gair, CVPM, a Firstline Editorial Advisory Board member and president of Bridging the Gap in Sparta, Mich.

Source: FIRSTLINE How will you tell her? January 1, 2008 By: Jim Kramer, DVM, CVPM It's never easy to be the bearer of bad tidings. But you can ease the hurt clients feel with a sensitive approach. Here's what you need to know to break bad news gently.

Source: FIRSTLINE 6 steps for easy discharges June 1, 2007 By: Kelli Conkey Curb the 5 o'clock chaos with these simple steps to streamline your discharge appointments and send clients away happy.

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