How do we tell clients we can't help them when they can't pay for the care their pet receives?
Use these checklist to help update and ensure complete patient medical records.
After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.
Want a say in how owners spend the practice's money? Try saving a little first. Use these cost-cutting steps to increase efficiency, consume consciously, and add bucks to the practice's bottom line.
Show your new team members you're working to make their jobs easier and provide the best service and care.
You're more than your title. And a job description may be the tool you need to clarify your manager's expectations and position yourself for growth in your practice, from raises to promotions.
Q. Our practice is getting busier. How can we keep a personal touch?
Use this checklist to make sure you discuss necessary care recommendations with clients during visits.
Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.