Source: FIRSTLINE
December 1, 2005
By:
Dr. Gail Golab
After recent media coverage of canine influenza, you're likely to get some questions about this illness.
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Source: FIRSTLINE
December 1, 2005
By:
Pam Crabtree, RVT
Staff members at Danforth Animal Hospital in Edmond, Okla., turned their monthly staff meetings into a roundtable discussion, says Pam Crabtree, RVT.
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Source: FIRSTLINE
December 1, 2005
By:
Nancy Allen
A grouchy client leaves the practice with a smile on her face. A co-worker finishes inventory 10 minutes earlier because you offered a helping hand. These efforts deserve thanks!
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Source: FIRSTLINE
December 1, 2005
In 56 percent of practices, team members begin educating clients about geriatric care when their pets are 7 to 9 years old, according to a recent survey by VetMedTeam.com.
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Source: FIRSTLINE
October 1, 2005
By:
Shelly Hiemer, CVT
Dr. X is running behind–again. But you don't want to interrupt him in front of the client. Here's an easy solution: Get him a pager. Shelly Hiemer, CVT, a technician at AMVET in Otsego, Minn., says her doctor chose to carry one so staff members could notify him when problems arise without interrupting. Then they developed a message system to indicate the degree of emergency. For example, if the team pages the doctor with number 33, he has 10 minutes to wrap up and get to the next client. Number 66 means he only has five minutes, and 99 means it's an emergency.
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Source: FIRSTLINE
October 1, 2005
By:
Gary Morgan
Gary Morgan, a receptionist for Robert E. Lewis, a dentist in Overland Park, Kan., has a special talent: He remembers the name of most of the clients who walk through the door. And with more than 1,500 client records in the practice database, that's no small feat.
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Source: FIRSTLINE
October 1, 2005
By:
Sally Hickey
Don't let that next phone call be the client who got away. Use these tips from Sally Hickey, a receptionist at Short Pump Animal Hospital in Richmond, Va.
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Source: FIRSTLINE
October 1, 2005
By:
Sheila Lewis, CVT
Getting to know Sheila Lewis, CVT
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Source: FIRSTLINE
October 1, 2005
In 23 percent of practices, credentialed technicians are responsible for most of the client's education, according to a recent survey by VetMedTeam.com. In 52 percent of practices, veterinarians handle the bulk of education, while in 19 percent of practices, veterinary assistants take charge of this task. Here's a look at the percentage of respondents who say team members discuss these issues with clients:
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