Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Laser in on surgery discussions in veterinary practice

July 1, 2012

Veterinary clients face many decisions when bringing their pet in for surgery.

Source: FIRSTLINE

Lyme disease: How to keep pets—and your veterinary clients—safe

June 1, 2012

Sunny days and a milder winter bring more than an early spring—they may also mean more ticks all over the country. As the threat increases, your role in safeguarding health in your community is more important than ever before.

Source: FIRSTLINE

Ease the strain of chronic illness for veterinary clients

June 1, 2012

The path for clients with chronically ill pets can be difficult and paved with pitfalls. Here's how to ease clients' way down this long and winding road.

Source: FIRSTLINE

Keep veterinary patients warm with rice buddies

June 1, 2012

Keep patients toasty post-surgery with a rice buddy in their kennel.

Source: FIRSTLINE

4 tips for an effective discharge

June 1, 2012

When veterinary clients don't follow your instructions, their pets suffer. Use these steps to lock in the care pets need.

Source: FIRSTLINE

Lost and Found

June 1, 2012

Two potential owners, one dog, and no microchip. Here's what happened when our veterinary practice got stuck between a Good Samaritan and the owner who wanted her dog back.

Source: FIRSTLINE

When veterinary clients say "No!"

June 1, 2012

When we offer pet insurance or third-party payment plans, some clients are quick to turn us down. What are we doing wrong?

Source: FIRSTLINE

Keep out! How veterinary clients block you

June 1, 2012

Learn how to reach out when clients put up "stay away" or "back off" signs—and get to the root of the pet's problem.

Source: FIRSTLINE

Make testing a no-brainer

May 1, 2012

General and referral veterinary practices can work together

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