Source: FIRSTLINE
February 1, 2006
By:
Craig Woloshyn, DVM
Your veterinarian didn't go to school to learn to be a technician, receptionist, or practice manager, so don't let her act like one. Make her do her job--so you can do yours.
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Source: FIRSTLINE
December 1, 2005
Reorganizing staff members' responsibilities may help you better control your crowded reception area and improve client satisfaction. At least, that's what Jennifer Hoffman, hospital manager at Murrells Inlet Veterinary Hospital in Murrells Inlet, S.C., found.
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Source: FIRSTLINE
December 1, 2005
By:
Ashley Puderbaugh
A++ clients make appointments the day they get your postcard, call, or e-mail. Here's how to help the others make the grade.
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Source: FIRSTLINE
October 1, 2005
By:
Carrie Gaffney
End-of-the-day surgery releases can bring chaos and confusion to even the most organized veterinary teams. That's why team members at Rock Road Animal Hospital in St. Louis, Mo., developed a system to route clients through the checkout process before they're reunited with their pets.
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Source: FIRSTLINE
October 1, 2005
By:
Julie Legred, CVT
I'm the first person in the office every morning, and the evening staff always leaves messes for me to clean up. How can I encourage them to pull their weight?
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Source: FIRSTLINE
October 1, 2005
By:
Heather Kirkwood
Use these timesaving tips to stay on schedule and keep your entire team afloat when disruptions threaten to throw your day dangerously off course.
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Source: FIRSTLINE
October 1, 2005
By:
Shelly Hiemer, CVT
Dr. X is running behind–again. But you don't want to interrupt him in front of the client. Here's an easy solution: Get him a pager. Shelly Hiemer, CVT, a technician at AMVET in Otsego, Minn., says her doctor chose to carry one so staff members could notify him when problems arise without interrupting. Then they developed a message system to indicate the degree of emergency. For example, if the team pages the doctor with number 33, he has 10 minutes to wrap up and get to the next client. Number 66 means he only has five minutes, and 99 means it's an emergency.
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Source: FIRSTLINE
September 27, 2005
A medical record audit is the best way to measure how much money your practice is leaking.
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