Efficiency tips for the veterinary team - Firstline
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Efficiency
Source: FIRSTLINE

One way clients burst my bubble

June 1, 2008

When some clients brush off our post-surgery care instructions, they end up paying for it—twice.

Source: FIRSTLINE

Sample script: Turn phone shoppers into clients

June 1, 2008

When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:

Source: FIRSTLINE

Put new hires on the right path

June 1, 2008

Don't let high turnover send your team off track. Here's how you can contribute to new team members' success and create a culture that encourages them to stay.

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How to catch lost charges

May 1, 2008

Q. How can we make sure we capture all the services performed during appointments?

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Payment procrastinators

May 1, 2008

Q. What do you do when clients say at checkout they want to pay later?

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Create airtight medical records

April 1, 2008

Q. We have problems keeping accurate records. How can we maintain proper records?

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Ask Amy: Get prescriptions out the door

January 1, 2008

Our receptionists often forget to give clients their pets' medications before they leave our practice. I created a hanging prescription filing system to simplify the process, but that hasn't resolved the problem. I've approached my managers about the issue, but they don't seem concerned. What should I do?

Source: FIRSTLINE

Quit waiting around for no-shows

January 1, 2008

You'd much rather be working with clients and pets than thumb-twiddling or standing around dreaming about services you could be rendering. So use these tips to cut back on no-shows and get back to business.

Source: FIRSTLINE

3 tips for an earth-friendly practice

December 1, 2007

Reducing, recycling, and reusing plastic packaging is a regular habit at Peachtree Hills Animal Hospital in Atlanta, Ga.

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