Source: FIRSTLINE
October 1, 2005
By:
Carrie Gaffney
End-of-the-day surgery releases can bring chaos and confusion to even the most organized veterinary teams. That's why team members at Rock Road Animal Hospital in St. Louis, Mo., developed a system to route clients through the checkout process before they're reunited with their pets.
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Source: FIRSTLINE
October 1, 2005
Drs. Mark Shackelford and Lou Ann Wolfe have a few things in common: They both work at practices on the same street in Tulsa, Okla., and they both have a team member who shines. For Dr. Shackelford, that person is Kimberly Seigrist, RVT.
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Source: FIRSTLINE
August 1, 2005
By:
Gina Toman, RVT
Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., says that when you do a good job passing the client off to the receptionist after the appointment, you help prevent missed charges and improve the client's experience.
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Source: FIRSTLINE
August 1, 2005
By:
Pam Weakley
On the Job: Pam Weakly, practice manager at Dickman Road Veterinary Clinic in Battle Creek, Mich.
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Source: FIRSTLINE
August 1, 2005
Feel that pinch in your back? Or maybe your wrists ache. Perhaps you've got a chronic case of phone neck—that permanent crick from bracing the phone with your neck while you scribble a message about Fifi's chronic diarrhea for the doctor. Use these tips to ease the strain:
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Source: FIRSTLINE
August 1, 2005
By:
Caitlin Rivers
Freeze! I mean everyone. Now meet. Sound impossible? The team at Metzger Animal Hospital in State College, Pa., manages it twice a day. Here's how it works: Everyone meets at 8:45 a.m. and 2:15 p.m. in front of the dry erase board.
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Source: FIRSTLINE
August 1, 2005
By:
Rickee Miller
If dental compliance is a concern at your practice, you're not alone. The team at Lockwillow Avenue Animal Hospital in Harrisburg, Pa., worried that clients didn't always follow their dental recommendations.
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Source: FIRSTLINE
August 1, 2005
By:
Sharon DeNayer
Picture this: You're explaining why Baxter needs heartworm preventives when the tinny sound of Beethoven's 5th erupts from inside your client's purse.
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