Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
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When veterinary clients say "No!"

June 1, 2012

When we offer pet insurance or third-party payment plans, some clients are quick to turn us down. What are we doing wrong?

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Keep out! How veterinary clients block you

June 1, 2012

Learn how to reach out when clients put up "stay away" or "back off" signs—and get to the root of the pet's problem.

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Make testing a no-brainer

May 1, 2012

General and referral veterinary practices can work together

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Veterinary team lessons from fine dining

May 1, 2012

There's always something to be learned from good service.

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Tame the abusive veterinary client

May 1, 2012

Learn how to soothe ruffled tempers and help clients sheathe their claws.

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Conquer vaccination concerns in veterinary practice

May 1, 2012

Be prepared when clients ask about the number of vaccines their pets receive.

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Think outside the litter box

May 1, 2012

Educate veterinary clients when cats boldly go where they've never gone before.

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Celebrate the gift of health

May 1, 2012

Help pets and make clients happy with custom gift certificates for veterinary services.

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4 tips for a smooth referral

May 1, 2012

Sometimes you must send veterinary clients to a specialty or referral practice to make sure their pets get the care they need. Team members can smooth this potentially stressful process with a few simple steps.

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