Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Help clients plan for care

August 1, 2012

Just as prevention is key to heading off serious medical problems, early attention and planning for the cost of pet care can help keep veterinary clients' wallets healthier.

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Talking to upset veterinary clients

July 25, 2012

Don't ignore your emotions, but don't fight them.

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A veterinary team member reacts to her pet's illness

July 11, 2012

A staff member becomes a client and learns a lesson in empathy.

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Canine rehabilitation: Getting orthopedic patients back on their feet

July 1, 2012

Cranial cruciate ligament tears and ruptures are common conditions that can lead to debilitating osteoarthritis. Consider a veterinary team approach to canine rehabilitation to improve every patient's quality of life.

Source: FIRSTLINE

Ask your veterinary clients the right questions

July 1, 2012

Use this advice to get the most valuable information from clients and learn the truth about how pet owners perceive your service and care.

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3 steps to ease itchy ears in your veterinary patients

July 1, 2012

Otitis externa is a tricky condition that takes commitment to resolve. Help clients help their pets with this advice.

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Veterinary professionals: Make friends and influence tweeters

July 1, 2012

Why is social media like Facebook and Twitter so important? Discover your role and find answers to your top questions with this Q&A session with forward-thinking veterinary professionals using social media.

Source: FIRSTLINE

Veterinary practice managers: Answering the question of credit

July 1, 2012

How can we explain the difference between credit cards and third-party payment plans?

Source: FIRSTLINE

Are your pet owners straying to another veterinary practice?

July 1, 2012

You drove the lonely streets, wondering where they went. You watched for their cat or dog, their appreciative smile, their punctual friendliness. Don't give up. Don't just let your missing clients go—find out where they went, why they left, and maybe, just maybe, get them back.

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