Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: DVM360 MAGAZINE

Clients are not your friends

August 1, 2011

Friends and family bring a lot of great things to our personal lives, but they also bring stress.

Source: FIRSTLINE

Could pet wellness plans save your practice?

August 1, 2011

Pet owners want annual plans they can pay for monthly, but most veterinary practices aren't offering them. Are these plans just a fad—or are they the future of wellness care?

Source: FIRSTLINE

Hang up on snail mail: Revolutionize your veterinary reminder system

August 1, 2011

Once clients are out of your sight, your veterinary practice is probably out of their mind. Find out how to sends the most effective and cost-efficient client reminders.

Source: FIRSTLINE

Phone shoppers: Opportunity, not nuisance

July 20, 2011

A dismissive attitude can let clients slip through your fingers.

Source: FIRSTLINE

Online appointments: Hassle or happiness?

July 13, 2011

Scheduling appointments via the internet is one more way to put technology to use for your veterinary clinic.

Source: Pet Poison Helpline

5 top-selling human drugs and the dangers to your veterinary patients

July 1, 2011

Your clients likely keep at least one of these top-selling human drugs in their medicine cabinets. Find out whether they need to worry if their pet accidently ingests one.

Source: FIRSTLINE

Install a "no cell phone" rule in the exam room

July 1, 2011

Install this cell phone rule to save your sanity.

Source: Pet Poison Helpline

7 effective emetics and how to use them

June 2, 2011

Emetic agents work by causing gastric irritation, stimulating the central nervous system chemoreceptor trigger zone, or a combination of both. Here's your emetics cheat sheet for dogs and cats.

Source: Pet Poison Helpline

8 questions to ask before treating poisoned patients

June 2, 2011

Every second counts when treating poisoned patients. For most substances, there's only a narrow time frame in which decontamination can be effectively and safely performed. Here are 8 questions to consider before inducing vomiting on the poisoned pet.

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