There's always something to be learned from good service.
Learn how to soothe ruffled tempers and help clients sheathe their claws.
Be prepared when clients ask about the number of vaccines their pets receive.
Educate veterinary clients when cats boldly go where they've never gone before.
Help pets and make clients happy with custom gift certificates for veterinary services.
Sometimes you must send veterinary clients to a specialty or referral practice to make sure their pets get the care they need. Team members can smooth this potentially stressful process with a few simple steps.
Veterinary receptionists: You only have a few minutes to win over phone shoppers. Learn how to stand out from the crowd.
Clients' body language can often reveal what they're really thinking. Here's how to read between the lines.
Moving can be stressful for clients and their pets. These tips will help take the edge off.