Efficiency tips for the veterinary team - Firstline
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Efficiency
Source: FIRSTLINE

Got poop? Here's how to get more

December 1, 2007

How can our team members encourage clients to submit fecal samples?

Source: FIRSTLINE

Monitor your drug traffic

September 1, 2007

Q What's the best way to keep track of expiration dates on drugs?

Source: FIRSTLINE

Make the most of down time

July 1, 2007

Q How do I inspire others on my team to take advantage of lulls in the day to perform maintenance tasks?

Source: FIRSTLINE

6 steps for easy discharges

June 1, 2007

Curb the 5 o'clock chaos with these simple steps to streamline your discharge appointments and send clients away happy.

Source: FIRSTLINE

Forecast: Schedule disrupters on the horizon

June 1, 2007

It doesn't take a crystal ball to know who'll walk through your practice door next. All you really need is a meeting, says Cindie McDuffee, the office manager at Animal Hospital of Thousand Oaks in Thousand Oaks, Calif.

Source: FIRSTLINE

Your computer is your phone's best friend

April 1, 2007

Mrs. Smith is on the phone again. Someone from your practice left her a message.

Source: FIRSTLINE

Streamline your callbacks

April 1, 2007

Need a new system to make sure callbacks happen? Joanne Bowman, RVT, a technician at Cottonwood Animal Hospital in Ottawa, Kan., uses plastic file baskets to hold each doctor's callback files in a central location.

Source: FIRSTLINE

Ask Amy: Inefficiency is driving me nuts

March 1, 2007

Every day at our practice is a scheduling nightmare, and our doctor just does not see the problem. Our practice is open from 7 a.m. to 7 p.m. We accept drop-offs from 7 to 8 a.m., but our doctor refuses to schedule a team member that early. He says he'll help clients, but when my manager and I arrive at 7:30 a.m., clients are waiting and upset. My doctor also complains if he has to pay us overtime, but if someone comes to the door or calls at 6:55 p.m., he lets them in. I understand he wants to generate revenue and help the pet, but whether it's an ear infection, an abscess, dental care, or a hot spot, he wants to treat the pet immediately. How can we run an efficient, regularly scheduled hospital?

Source: FIRSTLINE

In case of emergency, contact ...

March 1, 2007

Is your practice ready for a disaster? Even when your team members and patients are safe, fires and tornadoes may destroy critical records that help you match pets with their owners.

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