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Source: FIRSTLINE Technicians: Create instant bonds with clients May 11, 2011 The human touch may turn a clients into a permanent devotee.

Source: VETERINARY ECONOMICS Reverse the trend of declining veterinary visits May 9, 2011 By: Karen Felsted, DVM, CPA, CVPM, MS The recession isn't over, and it isn't our only issue. How can we reverse the disturbing trend of declining veterinary visits? In this video, Dr. Karen Felsted introduces the Veterinary Care Usage Study, which studied this trend and the corrective steps veterinarians can take.

Source: VETERINARY ECONOMICS Results of the Veterinary Care Usage Study May 7, 2011 By: Karen Felsted, DVM, CPA, CVPM, MS Chapter 3 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: VETERINARY ECONOMICS Why are veterinary visits declining, and what can I do about it? May 6, 2011 By: Karen Felsted, DVM, CPA, CVPM, MS Chapter 4 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: VETERINARY ECONOMICS Solution #1 to increase visits: Track metrics monthly May 5, 2011 By: Karen Felsted, DVM, CPA, CVPM, MS Chapter 5 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: VETERINARY ECONOMICS Solution #2 to increase visits: Communicate a need for exams May 4, 2011 By: Karen Felsted, DVM, CPA, CVPM, MS Chapter 6 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: VETERINARY ECONOMICS Solution #3 to increase visits: Avoid sticker shock May 3, 2011 By: Karen Felsted, DVM, CPA, CVPM, MS Chapter 7 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: VETERINARY ECONOMICS Solution #4 to increase visits: "Friend" the cats May 2, 2011 By: Karen Felsted, DVM, CPA, CVPM, MS Chapter 8 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: FIRSTLINE 5 ways to enrich patients' environment at your practice May 1, 2011 By: Sherrie Yuschak, RVT Consider the five senses and create a peaceful practice environment for your stressed-out patients.

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