Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
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6 ways to spice up your veterinary phone skills

April 30, 2012

Veterinary receptionists: You only have a few minutes to win over phone shoppers. Learn how to stand out from the crowd.

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Keep listening but start watching your veterinary clients

April 23, 2012

Clients' body language can often reveal what they're really thinking. Here's how to read between the lines.

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5 moving day tips for clients and pets

April 9, 2012

Moving can be stressful for clients and their pets. These tips will help take the edge off.

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Singing the heartworm heartache and Lyme disease blues

April 1, 2012

Focus on the problem at hand and move forward with treatment.

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Q&A: Fight veterinary clients' fears with microchip facts

April 1, 2012

Sometimes clients are afraid to have their pets microchipped. What can I say to calm their fears?

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Canine aggression: Getting to a good walk

April 1, 2012

When the nightly walk becomes a nightmare for pet owners and their dogs, it's time for veterinary technicians to intervene.

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Team up for healthier pets

April 1, 2012

Every veterinary team member has a hand in safeguarding pets' health.

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Stop sticker shock in veterinary practice

April 1, 2012

Provide estimates and payment options to block the shock.

Source: FIRSTLINE

3 steps to ease the strain of an itchy workup

April 1, 2012

Follow these steps to get veterinary clients to follow through.

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