Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Focus on fecal compliance in veterinary practice

February 1, 2012

It's important for team members to play a part in educating clients about intestinal parasites.

Source: FIRSTLINE

Ask Shawn: Handling a racist client in veterinary practice

February 1, 2012

You can show offensive veterinary clients the door.

Source: FIRSTLINE

Veterinary heroes are made, not born

February 1, 2012

Every veterinary team member can be the person who can turn a client's or co-worker's day around. If there's a problem or a complaint, even if it's not because of you, help to fix it.

Source: FIRSTLINE

Quick tips to boost veterinary client compliance

February 1, 2012

Keep your communication simple and clear, and make the process as easy as possible for the client.

Source: FIRSTLINE

Q&A: Giving credit options to veterinary clients

February 1, 2012

A realistic but tactful answer goes a long way to helping clients understand insurance and third-party payment plans.

Source: FIRSTLINE

Dial into food allergies in pets

February 1, 2012

Veterinary teams are the first line of defense when pet owners want answers about food allergies.

Source: FIRSTLINE

Exceed veterinary client expectations

January 25, 2012

Personalized service pays off.

Source: FIRSTLINE

The role of veterinary team members in real-time care

January 4, 2012

Make the best use of first and last contact with clients and keep the day moving.

Source: FIRSTLINE

Q&A: Make a case for veterinary vaccinations

January 1, 2012

Help hesitant veterinary clients understand the importance of vaccinations.

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