Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
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Worm your way into fecal talks with veterinary clients

February 1, 2012

People need to hear information multiple times before they understand your message. Here are nine ways to ensure clients appreciate the importance of fecal exams.

Source: FIRSTLINE

Give thanks for veterinary clients

February 1, 2012

The current economy might make pet owners a little shy about offering all the care you recommend, but it's important to keep a positive tone with clients.

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3 questions clients ask about pet food allergies

February 1, 2012

Sandra Grable, CVT, a dermatology technician at the University of Illinois Veterinary Teaching Hospital, shares three common questions clients ask when they discover their pet might have a food allergy and offers advice to help you serve up answers with confidence

Source: FIRSTLINE

Focus on fecal compliance in veterinary practice

February 1, 2012

It's important for team members to play a part in educating clients about intestinal parasites.

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Ask Shawn: Handling a racist client in veterinary practice

February 1, 2012

You can show offensive veterinary clients the door.

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Veterinary heroes are made, not born

February 1, 2012

Every veterinary team member can be the person who can turn a client's or co-worker's day around. If there's a problem or a complaint, even if it's not because of you, help to fix it.

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Quick tips to boost veterinary client compliance

February 1, 2012

Keep your communication simple and clear, and make the process as easy as possible for the client.

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Q&A: Giving credit options to veterinary clients

February 1, 2012

A realistic but tactful answer goes a long way to helping clients understand insurance and third-party payment plans.

Source: FIRSTLINE

Dial into food allergies in pets

February 1, 2012

Veterinary teams are the first line of defense when pet owners want answers about food allergies.

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