Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
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Get a grip: 3 ways to avoid losing your cool

April 1, 2011

Get a grip: 3 ways to avoid losing your cool

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Tips for talking to clients about ticks

April 1, 2011

The weather is warming up, and you know what that means: Ticks—and along with them, Lyme disease—will be out in full force. use a practice-wide team effort to make sure your clients are prepared for the surge.

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Dr. Marty Becker: Top 10 ways to lose a client

March 8, 2011

"America's Veterinarian," Dr. Marty Becker delivers 10 sure fire ways to lose customers. Are any of these going on in your clinic?

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Should I friend questionable people on my veterinary practice's Facebook page?

March 1, 2011

How can team members filter the friends on their practice's Facebook page to ensure nothing questionable is associated with the professional page?

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Make a coloring book page to promote your veterinary practice

March 1, 2011

Go ahead and color outside the lines.

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Post-euthanasia: Be there for your veterinary clients

March 1, 2011

Handle euthanasia appointments with extra tender, loving care.

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Euthanasia: It's OK for you to cry

March 1, 2011

The pain of euthanasia takes a toll on clients—and you. Veterinary team members and experts share experiences and advice to help heal the hurt.

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More young adults opting for fur babies

March 1, 2011

Survey reveals some younger adults prefer dogs to kids.

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Where did all your veterinary clients go?

February 1, 2011

A new study reveals pet owners are skipping routine veterinary exams—and not just because of the recession.

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