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Firstline Update
Source: FIRSTLINE

Managers: 5 reasons receptionists hate you

May 24, 2011

Managers listen up: Your receptionists have spoken and they have a lot to say about your management style. Check out this list of management failures—created by attendees in continuing education courses on reception skills—and see if you fall into any one of these five categories. Then study the solutions so you can better serve your team.

Source: FIRSTLINE

Top 10 ways to blow a recommendation

May 23, 2011

Dr. Robin Downing relates surefire methods of failing your patients and the practice.

Source: FIRSTLINE

How to transform your job into a career

May 18, 2011

If your job isn't everything you'd dreame, the solution may lie with management.

Source: FIRSTLINE

Break-room snacks: Treat or train wreck

May 17, 2011

Studies say "morale boosting" office treats are doing more harm than good.

Source: FIRSTLINE

Your morning mood determines your whole day

May 12, 2011

Want to have a good day at the veterinary practice? Clock in with a smile, researchers say.

Source: FIRSTLINE

Technicians: Create instant bonds with clients

May 11, 2011

The human touch may turn a clients into a permanent devotee.

Source: FIRSTLINE

6 keys to communication, á la Shawn McVey

May 7, 2011

CVC Washington D.C. Power Hour speaker explains how to engage in more effective conversations.

Source: FIRSTLINE

Financial figures veterinary team members actually want to know

May 7, 2011

Gary Glassman, CPA, who spoke at the CVC in Washington, D.C., says receptionists and technicians benefit from being aware these numbers.

Source: FIRSTLINE

Debate: Is the term pet derogatory?

May 3, 2011

British academics suggest you start calling your cats and dogs "companion animals," saying the term "pet" is insulting and outdated.

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