Answers to the veterinary team's practice management questions - Firstline
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Ask The Experts
Source: FIRSTLINE

Measure pain practicewide

March 1, 2009

How to implement a pain scoring system.

Source: FIRSTLINE

Make preventive care personal

March 1, 2009

Stress the importance of wellness screenings.

Source: FIRSTLINE

Naughty or nice

March 1, 2009

Don't give backhanded compliments.

Source: FIRSTLINE

Not just a desk job

November 1, 2008

What client service decisions are appropriate for receptionists to make independently?

Source: FIRSTLINE

The case for year-round prevention

November 1, 2008

Our clients, especially those with cats, don't think year-round heartworm prevention is necessary. What can we do about this?

Source: FIRSTLINE

Got a minute, boss?

November 1, 2008

As a practice manager, I'm constantly interrupted with non-urgent items like schedule questions. It's interfering with my other daily work. How can I set boundaries but remain approachable to my team?

Source: FIRSTLINE

Avoid the perils of picky pet owners

October 1, 2008

Is there one type of client who's harder to please?

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Handling clients' complaints about the doctor

October 1, 2008

How do I respond to a client when they badmouth a doctor to me?

Source: FIRSTLINE

Don't settle for second-rate

October 1, 2008

It's better to be down a doctor than to hire a sub par associate.

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