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Source: FIRSTLINE Avoid the perils of picky pet owners October 1, 2008 By: Debbie Allaben Gair, CVPM Is there one type of client who's harder to please?

Source: FIRSTLINE Handling clients' complaints about the doctor October 1, 2008 By: Karen E. Felsted, CPA, MS, DVM, CVPM How do I respond to a client when they badmouth a doctor to me?

Source: FIRSTLINE Don't settle for second-rate October 1, 2008 By: Brian C. Conrad, CVPM It's better to be down a doctor than to hire a sub par associate.

Source: FIRSTLINE Say good riddance to your bad clients September 1, 2008 How do I convince a doctor that sometimes it's OK to fire clients?

Source: FIRSTLINE Ask Amy: My co-worker sabotages me September 1, 2008 How do I handle a passive-aggressive team member?

Source: FIRSTLINE Solutions for abusive clients July 1, 2008 By: Sheila Grosdidier, BS, RVT How should we handle aggressive clients who use foul language, throw invoices, or behave badly?

Source: FIRSTLINE Communicate clients' payment options July 1, 2008 By: Lorraine Monheiser List, CPA, CVA, MEd How do we tell clients we can't help them when they can't pay for the care their pet receives?

Source: FIRSTLINE Help light team members' fire June 1, 2008 By: Debbie Allaben Gair, CVPM Q. How do I inspire an uninspired team member?

Source: FIRSTLINE When work gets personal June 1, 2008 By: Shawn G. McVey, MA, MSW Q. How do I set boundaries for employees' conversations while at work?

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