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Efficiency Rules

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Source: FIRSTLINE Technician in-room checklist June 1, 2008 Use this checklist to make sure you discuss necessary care recommendations with clients during visits.

Source: FIRSTLINE Count pets in case of evacuation June 1, 2008 By: Joanne Bowman, RVT After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.

Source: FIRSTLINE The topics you tailor June 1, 2008 Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.

Source: FIRSTLINE Put new hires on the right path June 1, 2008 By: Julie Gurnon Don't let high turnover send your team off track. Here's how you can contribute to new team members' success and create a culture that encourages them to stay.

Source: FIRSTLINE One way clients burst my bubble June 1, 2008 By: Rachael Hume When some clients brush off our post-surgery care instructions, they end up paying for it—twice.

Source: FIRSTLINE Sample script: Turn phone shoppers into clients June 1, 2008 By: Gina Toman, RVT When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:

Source: FIRSTLINE Picture the savings June 1, 2008 By: Leslie A. Mamalis, MBA, MSIT Want a say in how owners spend the practice's money? Try saving a little first. Use these cost-cutting steps to increase efficiency, consume consciously, and add bucks to the practice's bottom line.

Source: FIRSTLINE Trainees: Open up to learning June 1, 2008 By: Julie Gurnon Show your new team members you're working to make their jobs easier and provide the best service and care.

Source: FIRSTLINE Payment procrastinators May 1, 2008 By: Pamela Stevenson, CVPM Q. What do you do when clients say at checkout they want to pay later?

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