Who needs a functional staff anyway?
Keep pet owners informed every step of the way.
Clamp down on this culture killer.
Avoid awkward conversations by citing clinic rules.
Treat the phone like the revenue source it is.
Demonstration of proper interactions is a useful training tool.
Continue your learning by planning a lunch and learn during your next team lunch. You can find all the tools you need here.
Your team may be mishandling Twitter and Facebook. Watch and learn.
Wise use of Facebook and Twitter will result in valuable engagement.