Veterinary team members learn to manage conflict with pet owners - Firstline
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Client Conflict
Source: DVM360 MAGAZINE

Ethical dilemma: How a veterinarian should handle a case of puppy abuse

October 1, 2012

A longtime client admits to an episode of abuse, and a veterinarian weighs her options.

Source: FIRSTLINE

Talking to upset veterinary clients

July 25, 2012

Don't ignore your emotions, but don't fight them.

Source: FIRSTLINE

Keep out! How veterinary clients block you

June 1, 2012

Learn how to reach out when clients put up "stay away" or "back off" signs—and get to the root of the pet's problem.

Source: FIRSTLINE

Tame the abusive veterinary client

May 1, 2012

Learn how to soothe ruffled tempers and help clients sheathe their claws.

Source: FIRSTLINE

Ask Shawn: The case of the missing kitten

March 1, 2012

Learn what to do when a veterinary client finds a lost pet and doesn't want to return him to his owners.

Source: FIRSTLINE

Veterinary heroes are made, not born

February 1, 2012

Every veterinary team member can be the person who can turn a client's or co-worker's day around. If there's a problem or a complaint, even if it's not because of you, help to fix it.

Source: FIRSTLINE

Q&A: Make sure your veterinary patients are flea free

January 1, 2012

Here's how to resist flea resistance.

Source: VETERINARY ECONOMICS

Are you sure your veterinary clients can hear you?

January 1, 2012

You can scream and shout, but until you work your communication muscles, you'll never get through to your pet-owning clients.

Source: FIRSTLINE

7 ways to make sure veterinary clients tune you out

December 1, 2011

Check out these sure-fire ways to scare away veterinary clients.

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