Source: FIRSTLINE
May 1, 2010
Sample script: Sidestep bill blow-ups
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Source: FIRSTLINE
May 1, 2010
By:
Debbie Allaben Gair, CVPM, Rick Schulkey
That's it—you've had it. When you just can't take your job at the veterinary clinic anymore, learn how to beat these top three reasons for work burnout.
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Source: FIRSTLINE
April 30, 2010
By:
Shawn G. McVey, MA, MSW
Shawn McVey says pet owners' financial situations aren't your business
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Source: FIRSTLINE
April 1, 2010
By:
Rachael Hume
Squirrels are all the rage in my practice's hometown. Here's how I let clients know they're not appropriate housepets.
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Source: FIRSTLINE
April 1, 2010
Q&A: What can receptionists do when clients are angry about the bill?
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Source: FIRSTLINE
March 1, 2010
By:
Dr. Karl Salszieder
Which works best when clients don't pay?
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Source: FIRSTLINE
December 18, 2009
By:
Jim Kramer, DVM, CVPM
Follow this advice when you're hit with a client or patient crisis.
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Source: VETERINARY ECONOMICS
December 1, 2009
By:
Bob Levoy
Follow up on defections.
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Source: FIRSTLINE
July 1, 2009
What to do about intoxicated clients.
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