Veterinary team members learn to manage conflict with pet owners - Firstline
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Client Conflict
Source: FIRSTLINE

Tame the abusive veterinary client

May 1, 2012

Learn how to soothe ruffled tempers and help clients sheathe their claws.

Source: FIRSTLINE

Ask Shawn: The case of the missing kitten

March 1, 2012

Learn what to do when a veterinary client finds a lost pet and doesn't want to return him to his owners.

Source: FIRSTLINE

Veterinary heroes are made, not born

February 1, 2012

Every veterinary team member can be the person who can turn a client's or co-worker's day around. If there's a problem or a complaint, even if it's not because of you, help to fix it.

Source: VETERINARY ECONOMICS

Are you sure your veterinary clients can hear you?

January 1, 2012

You can scream and shout, but until you work your communication muscles, you'll never get through to your pet-owning clients.

Source: FIRSTLINE

Q&A: Make sure your veterinary patients are flea free

January 1, 2012

Here's how to resist flea resistance.

Source: FIRSTLINE

7 ways to make sure veterinary clients tune you out

December 1, 2011

Check out these sure-fire ways to scare away veterinary clients.

Source: DVM360 MAGAZINE

Clients are not your friends

August 1, 2011

Friends and family bring a lot of great things to our personal lives, but they also bring stress.

Source: FIRSTLINE

Don't sidestep difficult people

July 27, 2011

Conflict avoidance won't solve problems in your clinic. Confront difficult situations and move on.

Source: FIRSTLINE

8 keys for calming cranky clients

June 1, 2011

8 keys for calming cranky clients

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