Veterinary teams celebrate the bond between people and pets - Firstline
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Building the Bond
Source: FIRSTLINE

Take the sting out of a diabetes diagnosis at your veterinary practice

June 1, 2013

Be supportive of pet owners when they're faced with their cat's diabetes diagnosis. Use these communication techniques to ease the burn of this challenging disease.

Source: FIRSTLINE

When veterinary clients diss their dogs

June 1, 2013

Q: Sometimes when we mention a pet needs to lose weight, clients blame the animals. How do we keep these conversations positive?

Source: FIRSTLINE

A spoiled dog ... and a forgotten cat

May 20, 2013

Help pet owners who don?t bring their cats to the veterinarian by asking about them.

Source: FIRSTLINE

3 remarkable stories of veterinary rehab recovery

May 1, 2013

What do a pit bull suffering from fibrocartilaginous embolism, a Labrador retriever with chronic severe elbow dysplasia, and a beagle with ventral slot decompression have in common? These precious pooches are rehabilitation success stories that teach us to never give up hope.

Source: FIRSTLINE

Help veterinary clients put an end to dogs eating from the litter box

April 8, 2013

Offer these tips to your veterinary clients to keep their canine companions from eating their feline friend?s feces.

Source: FIRSTLINE

3 tips to connect with clients

April 1, 2013

It's time to cut the cord on your old ways of communicating with clients. Get in sync with pet owners with this advice.

Source: FIRSTLINE

Vaccinations: what's your role?

April 1, 2013

To make sure vaccinations don't slip through the cracks, consider this advice from Firstline board member Pam Weakley:

Source: FIRSTLINE

Sample script: when veterinary clients complain about the doctor

April 1, 2013

In a client service industry like veterinary medicine, you will eventually face a customer who's dissatisfied—even when you've done your best. But what should you say when clients complain about the doctor?

Source: DVM360 MAGAZINE

The humane movement: The challenge and the future of the veterinary profession

April 1, 2013

Veteirnarians should avoid direct opposition of animal welfare groups during this cultural shift.

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