Client communication for managers - Firstline
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Client communication for managers
Source: FIRSTLINE

Keep listening but start watching your veterinary clients

April 23, 2012

Clients' body language can often reveal what they're really thinking. Here's how to read between the lines.

Source: FIRSTLINE

Veterinary team: You can combat Internet misinformation

January 11, 2012

Clients will search the Web; direct them to dependable sources.

Source: FIRSTLINE

Get pet owners on board with behavior programs

December 7, 2011

Address behavior as part of pets' whole health.

Source: FIRSTLINE

Hang up on snail mail: Revolutionize your veterinary reminder system

August 1, 2011

Once clients are out of your sight, your veterinary practice is probably out of their mind. Find out how to sends the most effective and cost-efficient client reminders.

Source: FIRSTLINE

Online appointments: Hassle or happiness?

July 13, 2011

Scheduling appointments via the internet is one more way to put technology to use for your veterinary clinic.

Source: FIRSTLINE

Create a podcast for your veterinary clinic

June 8, 2011

Take your social media presence to another level with recurring internet broadcasts.

Source: FIRSTLINE

Overcome social media pitfalls

March 30, 2011

There is a pronounced difference between posting on your personal Facebook page and that of your clinic.

Source: FIRSTLINE

Dr. Marty Becker: Top 10 ways to lose a client

March 8, 2011

"America's Veterinarian," Dr. Marty Becker delivers 10 sure fire ways to lose customers. Are any of these going on in your clinic?

Source: FIRSTLINE

Should I friend questionable people on my veterinary practice's Facebook page?

March 1, 2011

How can team members filter the friends on their practice's Facebook page to ensure nothing questionable is associated with the professional page?

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