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Client Relations

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Source: FIRSTLINE More clients, same care June 1, 2008 By: Pam Weakley Q. Our practice is getting busier. How can we keep a personal touch?

Source: FIRSTLINE Are you prepared? June 1, 2008 By: Portia Stewart Here in the Midwest, it's been a stormy season. Some states have seen record numbers of twisters, and we've had to kennel our dog during thunderstorms so many times this year we've stopped counting. If you've ever lived in an area where tornadoes are common, you know the chill the tornado siren sends when it starts to moan.

Source: FIRSTLINE One way clients burst my bubble June 1, 2008 By: Rachael Hume When some clients brush off our post-surgery care instructions, they end up paying for it—twice.

Source: FIRSTLINE Payment procrastinators May 1, 2008 By: Pamela Stevenson, CVPM Q. What do you do when clients say at checkout they want to pay later?

Source: FIRSTLINE When pet owners lie May 1, 2008 By: Craig Woloshyn, DVM Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?

Source: FIRSTLINE Scratch the itch May 1, 2008 By: Portia Stewart Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.

Source: FIRSTLINE Sample script: How to discuss chronic pain management May 1, 2008 By: Robin Downing, DVM, Dipl. AAPM "Pet owners don't want their pets to suffer, so we rarely encounter resistance to our pain management recommendations," says Robin Downing, DVM, Dipl. AAPM, owner of Windsor Veterinary Clinic and The Downing Center for Animal Pain Management in Windsor, Colo.

Source: FIRSTLINE Every breath you take May 1, 2008 By: Portia Stewart He's watching you. You can't concentrate, you're afraid to be alone with him, and the comments won't stop. Sexual harassment can be relentless, consuming your work and your life. It happened to these women—and it could happen to you. Here's what every woman (and man) should know about sexual harassment.

Source: FIRSTLINE Our client is obsessed with tests May 1, 2008 By: Jim Kramer, DVM, CVPM Q. How should we handle a client who seems obsessed with repeating diagnostic tests?

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