Educating pet owners about veterinary care - Firstline
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Client Education
Source: FIRSTLINE

Talking payment under pressure

January 1, 2010

What to do when pet owners are upset over emergency bills.

Source: FIRSTLINE

Finders, keepers. Losers, learners.

January 1, 2010

Have clients laughing—and learning—in the waiting room with this creative educational technique.

Source: FIRSTLINE

Puppy and kitten kits grow up

January 1, 2010

Create adult pet kits to educate clients and increase client compliance.

Source: FIRSTLINE

Talking to clients about feline elimination problems

January 1, 2010

Cats that begin urinating outside of the litter box can be a challenge. Here's how to help pet owners deal.

Source: FIRSTLINE

5 top client questions answered

January 1, 2010

The barrage of queries can be head spinning. Keep your responses straight by following this advice.

Source: FIRSTLINE

Bracing for the big one

January 1, 2010

The final chapter of the Firstline Challenge prepares you to build strong bonds with clients by providing excellent service and education.

Source: FIRSTLINE

Know-it-all clients

January 1, 2010

How to address overconfident pet owners.

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How to discuss declawing without isolating cat owners

January 1, 2010

Whatever your view, keep clients in mind.

Source: FIRSTLINE

Researchers identify why a dog's nose knows

December 18, 2009

A variety of receptors and airways give dogs their super-smelling abilities.

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