News and updates for the veterinary team from Firstline magazine - Firstline
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Firstline Update
Source: FIRSTLINE

Do you know a "Dr. Receptionist" who jeopardizes patient care?

March 25, 2011

The following is a letter sent in by a veterinarian. Let us know if you can relate—or think the receptionist deserves a break.

Source: FIRSTLINE

Top 10 ways to kill team communication

March 23, 2011

Shawn McVey describes actions sure to sabotage the clear communication on which teamwork thrives.

Source: FIRSTLINE

Cats prefer women more than men

March 22, 2011

According to a new study, cats experience the greatest fondness for female owners.

Source: FIRSTLINE

Image Quiz: Can you clue in on canine anxiety?

March 21, 2011

Image Quiz: Can you clue in on canine anxiety?

Source: FIRSTLINE

8 ways never to get a raise

March 17, 2011

Mark Opperman, CVPM, dishes out guaranteed ways to short circuit your career.

Source: Pet Poison Helpline

Top 6 household items toxic to pets

March 15, 2011

Educate your clients on how to keep their pets safe inside and out.

Source: FIRSTLINE

Co-worker conflict: Is it costing you money?

March 10, 2011

Stats show that a toxic team loses revenue. Shawn McVey and Firstline Live can help you bring back harmony—and profits.

Source: FIRSTLINE

Survey results: Quantifying the value of technicians

March 10, 2011

Firstline and Banfield partnered to survey more than 2,000 veterinarians, technicians, and other team members. Here's a peek at some of the results.

Source: FIRSTLINE

Handling euthanasias: Tender care for grieving clients

March 9, 2011

As caregivers in the veterinary profession, we enjoy the privilege of being a part of the end of many pets' lives. To do this honor justice, we created what we call a "tender culture" at our practice. This refers to taking special care of our euthanasia clients from the time they make the appointment to the time the remains are presented. We train our staff to be compassionate throughout the entire process, and knowing about our procedures might be helpful for your team—as well as your clients.

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