Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Q&A: How can I help obese veterinary patients?

September 1, 2011

Q: What can I do when a pet's number on the scale just won't budge?

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Ask Shawn: Euthanasia cards made easier

September 1, 2011

Q: I ordered sympathy cards for clients who recently euthanized pets, and I'm not sure what to write. Any suggestions on what I should say to ease their pain? —Tongue Tied

Source: FIRSTLINE

Clip to nip waiting room boredom

September 1, 2011

Make time fly.

4 ways to make clients smile, from Firstline Live in Kansas City

August 26, 2011

Brian Conrad tells Firstline Live attendees how you can make clients happy—even when they're wrong.

Source: FIRSTLINE

Could pet wellness plans save your practice?

August 1, 2011

Pet owners want annual plans they can pay for monthly, but most veterinary practices aren't offering them. Are these plans just a fad—or are they the future of wellness care?

Source: FIRSTLINE

Hang up on snail mail: Revolutionize your veterinary reminder system

August 1, 2011

Once clients are out of your sight, your veterinary practice is probably out of their mind. Find out how to sends the most effective and cost-efficient client reminders.

Source: FIRSTLINE

Care to learn about compassion

August 1, 2011

What you don't know can hurt you and your veterinary patients—especially when it comes to managing euthanasias and end-of-life discussions.

Source: CVC IN KANSAS CITY PROCEEDINGS

Launching technician appointments and other services: sharing solutions that work (Proceedings)

August 1, 2011

It isn't uncommon to find practices that, either formally or informally, offer technician appointments; i.e. patient visits in which certain services are provided to the pet and pet owner by a credentialed veterinary technician instead of by a veterinarian.

Source: CVC IN KANSAS CITY PROCEEDINGS

Friending the cat in your practice—what technicians can do (Proceedings)

August 1, 2011

Its no secret that cats don't like going to the veterinarian. They've never liked it. Unfortunately, cat owners are giving up the battle and fewer cats than ever before are visiting a veterinarian regularly.

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