Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service

4 ways to make clients smile, from Firstline Live in Kansas City

August 26, 2011

Brian Conrad tells Firstline Live attendees how you can make clients happy—even when they're wrong.

Source: FIRSTLINE

Could pet wellness plans save your practice?

August 1, 2011

Pet owners want annual plans they can pay for monthly, but most veterinary practices aren't offering them. Are these plans just a fad—or are they the future of wellness care?

Source: FIRSTLINE

Hang up on snail mail: Revolutionize your veterinary reminder system

August 1, 2011

Once clients are out of your sight, your veterinary practice is probably out of their mind. Find out how to sends the most effective and cost-efficient client reminders.

Source: FIRSTLINE

Care to learn about compassion

August 1, 2011

What you don't know can hurt you and your veterinary patients—especially when it comes to managing euthanasias and end-of-life discussions.

Source: CVC IN KANSAS CITY PROCEEDINGS

Launching technician appointments and other services: sharing solutions that work (Proceedings)

August 1, 2011

It isn't uncommon to find practices that, either formally or informally, offer technician appointments; i.e. patient visits in which certain services are provided to the pet and pet owner by a credentialed veterinary technician instead of by a veterinarian.

Source: CVC IN KANSAS CITY PROCEEDINGS

Friending the cat in your practice—what technicians can do (Proceedings)

August 1, 2011

Its no secret that cats don't like going to the veterinarian. They've never liked it. Unfortunately, cat owners are giving up the battle and fewer cats than ever before are visiting a veterinarian regularly.

Source: DVM360 MAGAZINE

Clients are not your friends

August 1, 2011

Friends and family bring a lot of great things to our personal lives, but they also bring stress.

Source: CVC IN KANSAS CITY PROCEEDINGS

Communicating with clients—they really don't know squat about taking care of their pets (Proceedings)

August 1, 2011

Veterinarians and their team members have been working for years to educate pet owners about the care their pets need in order for them to stay happy and healthy. Undoubtedly we've made some progress, but results from the recently released Bayer Veterinary Care Usage Study indicate we have a long way to go; many pet owners simply don't understand the need for what is generally accepted as routine care.

Source: FIRSTLINE

Generic medical products: A primer for veterinary team members

August 1, 2011

As more generics enter the veterinary market, clients are becoming more savvy about them. What does all this mean for your practice?

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