Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

How to explain pet insurance to veterinary clients

November 1, 2011

Q. How can I help clients choose the best pet insurance plan?

Source: FIRSTLINE

Praise veterinary team members like you should

November 1, 2011

As much as I want to blame the pharmacist for the terrible customer service, I don't—I blame her manager for not giving enough positive feedback.

Source: FIRSTLINE

Dermatology: 20 questions to ask clients

October 12, 2011

The more you know about your patients, the better. Ask clients these questions while taking a dermatology history.

Source: FIRSTLINE

Q&A: Help obese veterinary patients

October 1, 2011

Q: How can veterinary clients fight their pet's obesity problems?

Source: FIRSTLINE

The power of "I" in the veterinary profession

October 1, 2011

Learn this trick and relate to veterinary clients on a personal level.

Source: VETERINARY MEDICINE

Have you implemented the AAFP-AAHA Feline Life Stage Guidelines?

October 1, 2011

Pointers for cat owners permeate this handy resource and help ensure that all your feline patients are receiving the best care.

Source: FIRSTLINE

Coffee talk: Put prices in perspective for veterinary clients

October 1, 2011

When clients panic about the price of veterinary care, share this wisdom.

Source: FIRSTLINE

Q&A: Busting veterinary patient myths

October 1, 2011

Q: How can I bust these myths without offending veterinary clients?

Source: FIRSTLINE

Share the facts with veterinary clients

October 1, 2011

Here's the truth about ticks.

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