Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Phone shoppers: Opportunity, not nuisance

July 20, 2011

A dismissive attitude can let clients slip through your fingers.

Source: FIRSTLINE

Online appointments: Hassle or happiness?

July 13, 2011

Scheduling appointments via the internet is one more way to put technology to use for your veterinary clinic.

Source: FIRSTLINE

Install a "no cell phone" rule in the exam room

July 1, 2011

Install this cell phone rule to save your sanity.

Source: Pet Poison Helpline

5 top-selling human drugs and the dangers to your veterinary patients

July 1, 2011

Your clients likely keep at least one of these top-selling human drugs in their medicine cabinets. Find out whether they need to worry if their pet accidently ingests one.

Source: Pet Poison Helpline

8 questions to ask before treating poisoned patients

June 2, 2011

Every second counts when treating poisoned patients. For most substances, there's only a narrow time frame in which decontamination can be effectively and safely performed. Here are 8 questions to consider before inducing vomiting on the poisoned pet.

Source: Pet Poison Helpline

7 effective emetics and how to use them

June 2, 2011

Emetic agents work by causing gastric irritation, stimulating the central nervous system chemoreceptor trigger zone, or a combination of both. Here's your emetics cheat sheet for dogs and cats.

Source: FIRSTLINE

Are you hurting your practice by offering discounts?

June 1, 2011

As a caring, compassionate veterinary team member, it makes sense that you want to offer discounts to needy or deserving clients. But a little here and there can add up—perhaps to the point of hurting your practice's bottom line.

Source: FIRSTLINE

8 keys for calming cranky clients

June 1, 2011

8 keys for calming cranky clients

Source: FIRSTLINE

Commentary: Will you give basement-level client care?

June 1, 2011

The dentist's chair: That's where I was when the tornado sirens sounded recently. The situation was most unpleasant. It's not like my jaw was numb and the drill was spinning. I was only in for a cleaning. Still, I can think of more comfortable places to be when disaster literally looms in the air.

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