Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: DVM360 MAGAZINE

Clients are not your friends

August 1, 2011

Friends and family bring a lot of great things to our personal lives, but they also bring stress.

Source: CVC IN KANSAS CITY PROCEEDINGS

Communicating with clients—they really don't know squat about taking care of their pets (Proceedings)

August 1, 2011

Veterinarians and their team members have been working for years to educate pet owners about the care their pets need in order for them to stay happy and healthy. Undoubtedly we've made some progress, but results from the recently released Bayer Veterinary Care Usage Study indicate we have a long way to go; many pet owners simply don't understand the need for what is generally accepted as routine care.

Source: FIRSTLINE

Generic medical products: A primer for veterinary team members

August 1, 2011

As more generics enter the veterinary market, clients are becoming more savvy about them. What does all this mean for your practice?

Source: FIRSTLINE

Phone shoppers: Opportunity, not nuisance

July 20, 2011

A dismissive attitude can let clients slip through your fingers.

Source: FIRSTLINE

Online appointments: Hassle or happiness?

July 13, 2011

Scheduling appointments via the internet is one more way to put technology to use for your veterinary clinic.

Source: FIRSTLINE

Install a "no cell phone" rule in the exam room

July 1, 2011

Install this cell phone rule to save your sanity.

Source: Pet Poison Helpline

5 top-selling human drugs and the dangers to your veterinary patients

July 1, 2011

Your clients likely keep at least one of these top-selling human drugs in their medicine cabinets. Find out whether they need to worry if their pet accidently ingests one.

Source: Pet Poison Helpline

8 questions to ask before treating poisoned patients

June 2, 2011

Every second counts when treating poisoned patients. For most substances, there's only a narrow time frame in which decontamination can be effectively and safely performed. Here are 8 questions to consider before inducing vomiting on the poisoned pet.

Source: Pet Poison Helpline

7 effective emetics and how to use them

June 2, 2011

Emetic agents work by causing gastric irritation, stimulating the central nervous system chemoreceptor trigger zone, or a combination of both. Here's your emetics cheat sheet for dogs and cats.

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