Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Are you hurting your practice by offering discounts?

June 1, 2011

As a caring, compassionate veterinary team member, it makes sense that you want to offer discounts to needy or deserving clients. But a little here and there can add up—perhaps to the point of hurting your practice's bottom line.

Source: FIRSTLINE

8 keys for calming cranky clients

June 1, 2011

8 keys for calming cranky clients

Source: FIRSTLINE

Commentary: Will you give basement-level client care?

June 1, 2011

The dentist's chair: That's where I was when the tornado sirens sounded recently. The situation was most unpleasant. It's not like my jaw was numb and the drill was spinning. I was only in for a cleaning. Still, I can think of more comfortable places to be when disaster literally looms in the air.

Source: FIRSTLINE

Send the write message to your veterinary clients

June 1, 2011

A little bit of writing can go a long way.

Source: FIRSTLINE

The 5 most difficult veterinary clients

June 1, 2011

Dealing with these nightmare clients can turn a great day into a terrible one. But following a few tips can help you get through to them with everyone's smiles—and sanity—intact.

Source: FIRSTLINE

5 top-selling human drugs: The dangers to pets

May 31, 2011

Talk to your veterinary clients about keeping these medications out of pets' reach to prevent potentially life-threatening effects.

Source: FIRSTLINE

Top 10 ways to blow a recommendation

May 23, 2011

Dr. Robin Downing relates surefire methods of failing your patients and the practice.

Source: FIRSTLINE

Technicians: Create instant bonds with clients

May 11, 2011

The human touch may turn a clients into a permanent devotee.

Source: VETERINARY ECONOMICS

Bayer Veterinary Care Usage study analysis: Reverse the trend of declining veterinary visits

May 9, 2011

The recession isn't over, and it isn't our only issue. How can we reverse the disturbing trend of declining veterinary visits? In this video, Dr. Karen Felsted introduces the Veterinary Care Usage Study, which studied this trend and the corrective steps veterinarians can take.

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