Tips to help the veterinary team offer good service for pet owners - Firstline
  • SEARCH:
Team Center
Firstline Featuring Information from:

ADVERTISEMENT

Client Service
Source: FIRSTLINE

Send the write message to your veterinary clients

June 1, 2011

A little bit of writing can go a long way.

Source: FIRSTLINE

The 5 most difficult veterinary clients

June 1, 2011

Dealing with these nightmare clients can turn a great day into a terrible one. But following a few tips can help you get through to them with everyone's smiles—and sanity—intact.

Source: FIRSTLINE

5 top-selling human drugs: The dangers to pets

May 31, 2011

Talk to your veterinary clients about keeping these medications out of pets' reach to prevent potentially life-threatening effects.

Source: FIRSTLINE

Top 10 ways to blow a recommendation

May 23, 2011

Dr. Robin Downing relates surefire methods of failing your patients and the practice.

Source: FIRSTLINE

Technicians: Create instant bonds with clients

May 11, 2011

The human touch may turn a clients into a permanent devotee.

Source: VETERINARY ECONOMICS

Bayer Veterinary Care Usage study analysis: Reverse the trend of declining veterinary visits

May 9, 2011

The recession isn't over, and it isn't our only issue. How can we reverse the disturbing trend of declining veterinary visits? In this video, Dr. Karen Felsted introduces the Veterinary Care Usage Study, which studied this trend and the corrective steps veterinarians can take.

Source: VETERINARY ECONOMICS

Results of the Veterinary Care Usage Study

May 7, 2011

Chapter 3 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: VETERINARY ECONOMICS

Why are veterinary visits declining, and what can I do about it?

May 6, 2011

Chapter 4 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: VETERINARY ECONOMICS

Solution #1 to increase visits: Track metrics monthly

May 5, 2011

Chapter 5 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

ADVERTISEMENT

Click here