Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: VETERINARY ECONOMICS

Solution #2 to increase visits: Communicate a need for exams

May 4, 2011

Chapter 6 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: VETERINARY ECONOMICS

Solution #3 to increase visits: Avoid sticker shock

May 3, 2011

Chapter 7 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: VETERINARY ECONOMICS

Solution #4 to increase visits: "Friend" the cats

May 2, 2011

Chapter 8 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: FIRSTLINE

Phone scripts: How to communicate with phone shoppers

May 1, 2011

Use these scripts to turn phone shoppers into clients.

Source: FIRSTLINE

Commentary: The comforts of home

May 1, 2011

In-home sales parties can be a good reminder for how you should be connecting with clients.

Source: FIRSTLINE

5 ways to enrich patients' environment at your practice

May 1, 2011

Consider the five senses and create a peaceful practice environment for your stressed-out patients.

Source: VETERINARY ECONOMICS

Solution #5 to increase visits: Simplify scheduling

May 1, 2011

Chapter 9 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: FIRSTLINE

Receptionists: Stop playing doctor and start hooking new clients

May 1, 2011

That first phone call is the most important point of contact your practice will have with a client. But receptionists who overstep their boundaries or demonstrate poor phone skills do more harm than good. Here's how to respectfully get pet owners off the phone and into your clinic.

Source: FIRSTLINE

How to respond to "Can I buy this elsewhere?"

May 1, 2011

How to respond to "Can I buy this elsewhere?"

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