Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: VETERINARY ECONOMICS

Results of the Veterinary Care Usage Study

May 7, 2011

Chapter 3 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: VETERINARY ECONOMICS

Why are veterinary visits declining, and what can I do about it?

May 6, 2011

Chapter 4 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: VETERINARY ECONOMICS

Solution #1 to increase visits: Track metrics monthly

May 5, 2011

Chapter 5 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: VETERINARY ECONOMICS

Solution #2 to increase visits: Communicate a need for exams

May 4, 2011

Chapter 6 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: VETERINARY ECONOMICS

Solution #3 to increase visits: Avoid sticker shock

May 3, 2011

Chapter 7 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: VETERINARY ECONOMICS

Solution #4 to increase visits: "Friend" the cats

May 2, 2011

Chapter 8 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: FIRSTLINE

Commentary: The comforts of home

May 1, 2011

In-home sales parties can be a good reminder for how you should be connecting with clients.

Source: FIRSTLINE

Phone scripts: How to communicate with phone shoppers

May 1, 2011

Use these scripts to turn phone shoppers into clients.

Source: FIRSTLINE

Receptionists: Stop playing doctor and start hooking new clients

May 1, 2011

That first phone call is the most important point of contact your practice will have with a client. But receptionists who overstep their boundaries or demonstrate poor phone skills do more harm than good. Here's how to respectfully get pet owners off the phone and into your clinic.

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