Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Communicate clearly in the exam room to encourage compliance

February 1, 2011

Send a clear message to your clients about the importance of parasite prevention.

Source: FIRSTLINE

Oral health: It's about more than bad breath

February 1, 2011

Helping clients understand the link between oral health and overall pet health should get more pet owners interested in veterinary dental care.

Source: FIRSTLINE

Q&A: Adjust to life as a salesperson

February 1, 2011

I love my career as a veterinary technician, but I'm no good at reinforcing my veterinarian's recommendations to clients. I feel like a salesperson, and I have no confidence in that role. How can I improve?

Source: FIRSTLINE

Open wide: Getting clients to "yes" with dental compliance

February 1, 2011

When it comes to informing clients about pets' oral health, it's as much how you and other veterinary team members say it as what you say.

Source: FIRSTLINE

New dog cancer website resource

January 4, 2011

Site shares success stories and tips for dog owners.

Source: VETERINARY ECONOMICS

Q&A: YouTube? You bet!

January 1, 2011

Our practice has Facebook and Twitter profiles, but we're looking for additional marketing opportunities. What should we try next?

Source: FIRSTLINE

Send a card to show you care

December 1, 2010

Thank referrals with a pet identification card.

Source: FIRSTLINE

9 tips of super (successful) veterinary service

December 1, 2010

When you treat your clients well, they respond in kind by coming back, encouraging new clients to visit you, and boosting your veterinary practice's bottom line.

Source: FIRSTLINE

A thank-you gift they'll come back for

December 1, 2010

Entice clients to return to your practice by offering this gift.

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