Source: FIRSTLINE
July 1, 2008
By:
Kelly Stazyk
What is compassion fatigue, and how can you identify your risk? Serena Wadhwa, PsyD, LCPC, CADC, an expert on stress, burnout, and compassion fatigue in Chicago, offers answers to help team members identify and manage the emotional demands of veterinary practice.
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Source: FIRSTLINE
July 1, 2008
By:
Sheila Grosdidier, BS, RVT
Use these guidelines to create your own step-by-step plan that outlines who team members should approach and how to report a problem with a co-worker if team members can't resolve the issue by themselves.
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Source: FIRSTLINE
June 1, 2008
Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.
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Source: FIRSTLINE
June 1, 2008
By:
Julie Gurnon
Show your new team members you're working to make their jobs easier and provide the best service and care.
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Source: FIRSTLINE
June 1, 2008
By:
Felicia Daniels
Some remarks from clients and colleagues can deflate your enthusiasm. Here's how to respond the next time their words make you ready to pop.
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