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Source: FIRSTLINE

Resources: The dvm360 Veterinary Receptionist's Handbook, Third Edition

April 1, 2014

Find articles, tools, and resources from this indispensable resource to train new receptionists and long-time customer service representatives by M.T. McClister, DVM, and Amy Midgley.

Source: FIRSTLINE

BizQuiz: Do you manage--or micromanage? (Answer key)

April 1, 2014

Are you managing or micromanaging your veterinary team? Take this quiz to find out:

Source: FIRSTLINE

BizQuiz: Do you manage--or micromanage? (question 9)

April 1, 2014

Are you managing or micromanaging your veterinary team? Take this quiz to find out:

Handout: Parasite prevention for the indoor-only cat

April 1, 2014

Use this client handout to teach pet owners about the risks of parasites for indoor-only cats.

Source: FIRSTLINE

BizQuiz: Do you manage--or micromanage? (question 6)

April 1, 2014

Are you managing or micromanaging your veterinary team? Take this quiz to find out:

Source: FIRSTLINE

BizQuiz: Do you manage--or micromanage? (question 7)

April 1, 2014

Are you managing or micromanaging your veterinary team? Take this quiz to find out:

Source: FIRSTLINE

BizQuiz: Do you manage--or micromanage? (question 2)

April 1, 2014

Are you managing or micromanaging your veterinary team? Take this quiz to find out:

BizQuiz: Do you manage--or micromanage? (question 4)

April 1, 2014

Are you managing or micromanaging your veterinary team? Take this quiz to find out:

Source: FIRSTLINE

BizQuiz: Do you manage--or micromanage? (question 10)

April 1, 2014

Are you managing or micromanaging your veterinary team? Take this quiz to find out:

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