Editors' comments and advice for the veterinary team - Firstline
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Front Desk
Source: FIRSTLINE

Top reason to involve senior staff in the hiring process

August 10, 2011

Having veteran staff members involved with bringing in new hires creates can create an atmosphere of mentorship.

Source: FIRSTLINE

Phone shoppers: Opportunity, not nuisance

July 20, 2011

A dismissive attitude can let clients slip through your fingers.

Source: FIRSTLINE

Online appointments: Hassle or happiness?

July 13, 2011

Scheduling appointments via the internet is one more way to put technology to use for your veterinary clinic.

Source: FIRSTLINE

A team-wide approach to dentistry

July 6, 2011

Don't let dental recommendations go in one ear and out the other. Present a unified, consistent front so pet owners will get the message.

Source: FIRSTLINE

Top 10 ways to blow a recommendation

May 23, 2011

Dr. Robin Downing relates surefire methods of failing your patients and the practice.

Source: FIRSTLINE

Overcome social media pitfalls

March 30, 2011

There is a pronounced difference between posting on your personal Facebook page and that of your clinic.

Source: FIRSTLINE

Top 10 ways to kill team communication

March 23, 2011

Shawn McVey describes actions sure to sabotage the clear communication on which teamwork thrives.

Source: FIRSTLINE

Improve back-to-front communication

February 16, 2011

A simple tip for at-a-glance identification on patient charts.

Source: FIRSTLINE

Why low noise means low anxiety for you and patients

December 1, 2010

The less racket in the clinic, the more at ease animals will be.

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