Editors' comments and advice for the veterinary team - Firstline
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Front Desk
Source: FIRSTLINE

Exceed veterinary client expectations

January 25, 2012

Personalized service pays off.

Source: FIRSTLINE

The role of veterinary team members in real-time care

January 4, 2012

Make the best use of first and last contact with clients and keep the day moving.

Source: FIRSTLINE

Top 10 signs that your veterinary practice is toxic

November 16, 2011

Do these describe your clinic? Let's hope not.

Source: FIRSTLINE

When veterinary gossip goes global

November 2, 2011

Create a social media policy and keep internal matters private.

Source: FIRSTLINE

Top 10 ways to impress clients

October 5, 2011

Providing outstanding service isn't always as obvious as it seems. Follow these great tips and elevate your clinic's level of customer care.

Source: FIRSTLINE

Top 10 ways to burn professional bridges

August 11, 2011

Do you want to make a great impression and bond with your veterinary teammates? Then don't follow this advice!

Source: FIRSTLINE

Top reason to involve senior staff in the hiring process

August 10, 2011

Having veteran staff members involved with bringing in new hires creates can create an atmosphere of mentorship.

Source: FIRSTLINE

Phone shoppers: Opportunity, not nuisance

July 20, 2011

A dismissive attitude can let clients slip through your fingers.

Source: FIRSTLINE

Online appointments: Hassle or happiness?

July 13, 2011

Scheduling appointments via the internet is one more way to put technology to use for your veterinary clinic.

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