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Source: FIRSTLINE Live from CVC Central: Answering emergency calls is essential to your bottom line August 25, 2008 It pays to staff your phone until midnight.

Source: FIRSTLINE Tip from Firstline Live 2008: Fix your phone troubles August 24, 2008 Here's help for overworked receptionists.

Source: FIRSTLINE Tip from Firstline Live 2008: Improve client compliance with role-playing August 22, 2008 Practice is essential to getting it right with clients.

Source: FIRSTLINE Embrace your change August 1, 2008 As David Bowie says, "Time may change me." And time's probably changed your practice, too. Did you have computers in your practice 10 years ago? Or five? Perhaps. How do you use them? Do you schedule appointments, search the Web for product information, or look for tools to educate clients and improve your practice's efficiency?

Source: FIRSTLINE What's keeping you up at night? July 1, 2008 By: Portia Stewart Ever wake up in the middle of the night and worry about work? What's on your mind as you toss and turn, silently seething over the sleep you're missing and the problem that won't stop rolling around in your mind? We wanted to know. So in March, we asked. Here's what you said:

Source: FIRSTLINE Those new arrivals April 1, 2008 By: Portia Stewart We haven't told our dog, Sebastian, that he'll have a new sibling this August. When our son was born a few years ago, Sebastian was the most enthusiastic cheerleader you could ask for. So I'm hoping he'll revive that same joyous spirit when he has another little human brother or sister. These transitions take patience, but there are many little rewards along the way.

Source: FIRSTLINE Those little betrayals March 1, 2008 By: Portia Stewart Mary's a customer service guru and a gossip. Lisa's a whiz with lab work, but she tends to grouch when she's pressed and running behind. These are the perfect set-ups for little betrayals.

Source: FIRSTLINE Tell your story January 1, 2008 By: Portia Stewart Most of us aren't very comfortable talking about ourselves. It's a hard skill to master, and too often it feels like you're bragging. But if you're not talking about what you do well, how will others know? If you're waiting for them to catch you in the act, you may have a long wait.

Source: FIRSTLINE Give yourself a gift December 1, 2007 By: Portia Stewart Feeling sapped? Rundown, tired, out of sorts? Oh yeah. It's so easy to give and so hard to say no. You do it all the time. It's the 15 minutes at the end of the day you spend making a comfy bed for a sick pet or the extra walk you sneak in for your favorite boarder. Or maybe you volunteer to stay late to finish filing or clear the clutter from the reception area. The truth is, you do a lot.

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