How do I convince a doctor that sometimes it's OK to fire clients?
How do I handle a passive-aggressive team member?
How should we handle aggressive clients who use foul language, throw invoices, or behave badly?
How do we tell clients we can't help them when they can't pay for the care their pet receives?
Q. How do I inspire an uninspired team member?
Q. How do I set boundaries for employees' conversations while at work?
Q. Our practice is getting busier. How can we keep a personal touch?
Q. What do you do when clients say at checkout they want to pay later?
Q. How can we make sure we capture all the services performed during appointments?