Answers to the veterinary team's practice management questions - Firstline
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Ask The Experts
Source: FIRSTLINE

Say good riddance to your bad clients

September 1, 2008

How do I convince a doctor that sometimes it's OK to fire clients?

Source: FIRSTLINE

Ask Amy: My co-worker sabotages me

September 1, 2008

How do I handle a passive-aggressive team member?

Source: FIRSTLINE

Solutions for abusive clients

July 1, 2008

How should we handle aggressive clients who use foul language, throw invoices, or behave badly?

Source: FIRSTLINE

Communicate clients' payment options

July 1, 2008

How do we tell clients we can't help them when they can't pay for the care their pet receives?

Source: FIRSTLINE

Help light team members' fire

June 1, 2008

Q. How do I inspire an uninspired team member?

Source: FIRSTLINE

When work gets personal

June 1, 2008

Q. How do I set boundaries for employees' conversations while at work?

Source: FIRSTLINE

More clients, same care

June 1, 2008

Q. Our practice is getting busier. How can we keep a personal touch?

Source: FIRSTLINE

Payment procrastinators

May 1, 2008

Q. What do you do when clients say at checkout they want to pay later?

Source: FIRSTLINE

How to catch lost charges

May 1, 2008

Q. How can we make sure we capture all the services performed during appointments?

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