Efficiency tips for the veterinary team - Firstline
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Efficiency Rules
Source: FIRSTLINE

More clients, same care

June 1, 2008

Q. Our practice is getting busier. How can we keep a personal touch?

Source: FIRSTLINE

Technician in-room checklist

June 1, 2008

Use this checklist to make sure you discuss necessary care recommendations with clients during visits.

Source: FIRSTLINE

The topics you tailor

June 1, 2008

Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.

Source: FIRSTLINE

Sample script: Turn phone shoppers into clients

June 1, 2008

When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:

Source: FIRSTLINE

Put new hires on the right path

June 1, 2008

Don't let high turnover send your team off track. Here's how you can contribute to new team members' success and create a culture that encourages them to stay.

Source: FIRSTLINE

Count pets in case of evacuation

June 1, 2008

After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.

Source: FIRSTLINE

Payment procrastinators

May 1, 2008

Q. What do you do when clients say at checkout they want to pay later?

Source: FIRSTLINE

How to catch lost charges

May 1, 2008

Q. How can we make sure we capture all the services performed during appointments?

Source: FIRSTLINE

Ask Amy: Get prescriptions out the door

January 1, 2008

Our receptionists often forget to give clients their pets' medications before they leave our practice. I created a hanging prescription filing system to simplify the process, but that hasn't resolved the problem. I've approached my managers about the issue, but they don't seem concerned. What should I do?

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