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Efficiency Rules

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Source: FIRSTLINE How to catch lost charges May 1, 2008 By: Nancy Potter Q. How can we make sure we capture all the services performed during appointments?

Source: FIRSTLINE Ask Amy: Get prescriptions out the door January 1, 2008 Our receptionists often forget to give clients their pets' medications before they leave our practice. I created a hanging prescription filing system to simplify the process, but that hasn't resolved the problem. I've approached my managers about the issue, but they don't seem concerned. What should I do?

Source: FIRSTLINE Quit waiting around for no-shows January 1, 2008 By: Elizabeth Trotta You'd much rather be working with clients and pets than thumb-twiddling or standing around dreaming about services you could be rendering. So use these tips to cut back on no-shows and get back to business.

Source: FIRSTLINE 3 tips for an earth-friendly practice December 1, 2007 By: Laurie Smith, RVT Reducing, recycling, and reusing plastic packaging is a regular habit at Peachtree Hills Animal Hospital in Atlanta, Ga.

Source: FIRSTLINE Got poop? Here's how to get more December 1, 2007 By: Caitlin Rivers How can our team members encourage clients to submit fecal samples?

Source: FIRSTLINE Monitor your drug traffic September 1, 2007 By: Mandy Stevenson, RVT Q What's the best way to keep track of expiration dates on drugs?

Source: FIRSTLINE Can you work and have a life? August 1, 2007 By: Portia Stewart Yes, but it takes practice. Firstline readers who are 46 to 55 years old are most likely to work more than three hours of overtime, while those who are 56 or older report they're most likely to work no overtime.

Source: FIRSTLINE Client education: Who's responsible? August 1, 2007 By: Kelly Stazyk Are you informal about informing, easygoing about educating, casual about coaching clients about their animals? See how more structure benefits your practice, pet owners, and patients.

Source: FIRSTLINE Make the most of down time July 1, 2007 By: Louise Dunn Q How do I inspire others on my team to take advantage of lulls in the day to perform maintenance tasks?

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