Source: FIRSTLINE
October 1, 2010
Clients' requests can be downright bizarre sometimes. Just look at these outrageous stories readers shared with us.
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Source: FIRSTLINE
July 6, 2010
It could if Wall Street billionaire Ray Dalio has anything to do with it.
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Source: FIRSTLINE
July 1, 2010
By:
Monica Dixon Perry, CVPM
Do you feel frustrated when clients ignore your recommendations? You're not alone. Use these tools to remove the common barriers that keep clients from following through.
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Source: FIRSTLINE
May 1, 2010
By:
Kerry Hillard Johnson
Could fear on everyone's part—cats, clients, and team members—be the cause of difficult feline veterinary visits?
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Source: FIRSTLINE
March 1, 2010
Use software to spark the return of missing clients
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Source: FIRSTLINE
March 1, 2010
Sample script: Handling Internet misinformation
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Source: FIRSTLINE
January 28, 2010
By:
Gina Toman, RVT
How to use mystery shoppers to improve client communications.
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Source: FIRSTLINE
September 1, 2009
The Web offers all sorts of new ways to reach out and touch your clients. But are all of these new technologies boons or boondoggles for your practice? They can be useful, says Dr. Ernest Ward Jr., owner of Seaside Animal Care in Calabash, N.C., if used with care.
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Source: FIRSTLINE
August 1, 2009
When team members look to each other for juicy stories, one of three situations is occurring. Are these circumstances happening at your practice?
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