Communication and management tools for the veterinary team - Firstline
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Source: FIRSTLINE

How to juggle a veterinary job and training

December 1, 2013

I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball

Source: FIRSTLINE

Veterinary phone shoppers: What's your role?

December 1, 2013

Whether you're the receptionist, technician, practice manager, or veterinarian, you play an important role in hooking phone shoppers.

Source: FIRSTLINE

Use a checkup to measure your veterinary practice's health

December 1, 2013

How healthy is your veterinary hospital? You can find out by checking your practice's financial wellness.

Source: FIRSTLINE

Defuse allergy conversations with disgruntled pet owners

December 1, 2013

Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.

Source: FIRSTLINE

Top 5 ways veterinarians infuriate front-desk staff

November 13, 2013

Sometimes you can't win for losing in the clinic.

Source: FIRSTLINE

Why others don't understand you and how to say it better

November 1, 2013

Do the words and phrases you use in the clinic clear the air or create new clouds of confusion? Consider this advice to form better bonds with veterinary clients and coworkers.

Source: FIRSTLINE

Weigh in on weighty pets

November 1, 2013

Hefty pets can be a big burden. Help veterinary clients get a handle on their pet's problem with this advice.

Source: FIRSTLINE

Signal euthanasias at your veterinary practice

November 1, 2013

When you work in a small hospital where laughter is the norm, you have to figure out creative ways to let employees know a euthanasia is taking place.

Source: FIRSTLINE

Rabies Vaccines: What's your veterinary team role?

November 1, 2013

When every team member offers the same message about pet care, there are no questions left in clients' minds about what they should do.

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