Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

How to tell whether cats are eliminating or marking

December 1, 2013

Help pet owners identify the reasons behind their cat's house soiling behavior.

Source: VETERINARY MEDICINE

How to break bad news to veterinary clients

December 1, 2013

Communication strategies and tips for breaking difficult news to clients.

Source: FIRSTLINE

Don't make these mistakes on your veterinary practice's social media feeds

December 1, 2013

Check out the four biggest media business flops of the last few years—and pause to think before you tweet.

Source: DVM360 MAGAZINE

Unwanted kitten distribution and other absurd veterinary client accusations

December 1, 2013

Dropping off kittens in the cover of darkness, dreaming up diabetes in a dog, changing the weather...yup, it's all in a day's work at a veterinary clinic.

Source: VETERINARY ECONOMICS

Don't miss follow-ups with veterinary clients

December 1, 2013

Show your practice's commitment to pet care with a professional post-appointment phone call.

Source: FIRSTLINE

Knock out pet owners' anesthetic worries

December 1, 2013

Learn to talk to pet owners about the benefits and risks of anesthesia.

Source: VETERINARY ECONOMICS

End fearful visits to your veterinary practice

December 1, 2013

Coat yourself in pheromones and stuff your pockets with treats to make pets feel more comfortable.

Source: FIRSTLINE

Defuse allergy conversations with disgruntled pet owners

December 1, 2013

Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.

Source: CUSTOM VETERINARY MEDIA

Pillars of prevention: Getting to "yes" for parasite control—a roundtable discussion (Sponsored by Merial)

December 1, 2013

During a recent roundtable discussion, leading experts in the fields of veterinary parasitology, dermatology, behavior, and client communication gathered to discuss parasite control opportunities in clinical practice.

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