Veterinary team members learn to manage conflict with pet owners - Firstline
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Client Conflict
Source: FIRSTLINE

The 5 most difficult veterinary clients

June 1, 2011

Dealing with these nightmare clients can turn a great day into a terrible one. But following a few tips can help you get through to them with everyone's smiles—and sanity—intact.

Source: FIRSTLINE

6 heated situations: Say this, not that

April 1, 2011

Is conflict leaving you hot under the collar when you need to be cool as a cucumber? Put those feelings on ice to extinguish the flames.

Source: FIRSTLINE

8 steps for defusing angry clients

February 21, 2011

To calm heated client situations, follow these steps from Paul Camilo, CVPM, practice manager at All Pets Dental in Weston, Fla.

Source: FIRSTLINE

Live from WVC: Top tip for calming upset clients

February 21, 2011

When you're facing an angry client in your veterinary practice, do this first.

Source: FIRSTLINE

When the love is gone: Fighting burnout

May 1, 2010

That's it—you've had it. When you just can't take your job at the veterinary clinic anymore, learn how to beat these top three reasons for work burnout.

Source: FIRSTLINE

Sample script: Sidestep bill blow-ups

May 1, 2010

Sample script: Sidestep bill blow-ups

Source: FIRSTLINE

Helping fraidy cats

May 1, 2010

Could fear on everyone's part—cats, clients, and team members—be the cause of difficult feline veterinary visits?

Source: FIRSTLINE

Stop feeling guilty about cash-strapped clients

April 30, 2010

Shawn McVey says pet owners' financial situations aren't your business

Source: FIRSTLINE

Ask Amy: Handling cranky clients

April 1, 2010

Q&A: What can receptionists do when clients are angry about the bill?

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