Source: FIRSTLINE
July 1, 2012
By:
W. Bradford Swift, DVM
You drove the lonely streets, wondering where they went. You watched for their cat or dog, their appreciative smile, their punctual friendliness. Don't give up. Don't just let your missing clients go—find out where they went, why they left, and maybe, just maybe, get them back.
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Source: FIRSTLINE
June 1, 2012
By:
Kyle Palmer, CVT
Two potential owners, one dog, and no microchip. Here's what happened when our veterinary practice got stuck between a Good Samaritan and the owner who wanted her dog back.
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Source: FIRSTLINE
May 1, 2012
Help pets and make clients happy with custom gift certificates for veterinary services.
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Source: FIRSTLINE
May 1, 2012
General and referral veterinary practices can work together
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Source: FIRSTLINE
April 30, 2012
Veterinary receptionists: You only have a few minutes to win over phone shoppers. Learn how to stand out from the crowd.
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Source: FIRSTLINE
April 1, 2012
Provide estimates and payment options to block the shock.
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Source: FIRSTLINE
March 20, 2012
Tell your best veterinary team-member story. Win $300. Get published.
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Source: FIRSTLINE
February 1, 2012
The current economy might make pet owners a little shy about offering all the care you recommend, but it's important to keep a positive tone with clients.
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