Source: FIRSTLINE
October 20, 2008
You're in charge of how you feel, so make the decision that you won't let circumstances get you down.
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Source: FIRSTLINE
October 1, 2008
By:
Katherine Bontrager
No matter the shape or size of your practice, odds are you share boss-related annoyances with other team members.
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Source: FIRSTLINE
October 1, 2008
By:
Katherine Bontrager
Hiding behind your boss's lion's roar might be a timid kitten. Coax out your boss's softer side.
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Source: FIRSTLINE
October 1, 2008
A few boss-related problems are best solved by finding a new boss. Here are a few examples.
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Source: FIRSTLINE
July 1, 2008
By:
Sheila Grosdidier, BS, RVT
How should we handle aggressive clients who use foul language, throw invoices, or behave badly?
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Source: FIRSTLINE
July 1, 2008
By:
Sheila Grosdidier, BS, RVT
Review these techniques to help you prepare for your next encounter with aggressive clients.
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Source: FIRSTLINE
July 1, 2008
By:
Sheila Grosdidier, BS, RVT
Use these guidelines to create your own step-by-step plan that outlines who team members should approach and how to report a problem with a co-worker if team members can't resolve the issue by themselves.
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Source: FIRSTLINE
June 1, 2008
By:
Felicia Daniels
Some remarks from clients and colleagues can deflate your enthusiasm. Here's how to respond the next time their words make you ready to pop.
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