Source: FIRSTLINE
November 23, 2010
Put your best foot forward -- and shine like the star you are -- at this season's veterinary hospital get-together.
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Source: FIRSTLINE
November 1, 2010
Give team members a birthday they'll never forget
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Source: FIRSTLINE
October 1, 2010
Ask Shawn: Communicating to change a control freak
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Source: FIRSTLINE
September 1, 2010
By:
Katherine Dobbs, RVT, CVPM, PHR
Receptionists, remove the obstacles that prevent you from being considered part of your practice's healthcare team.
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Source: FIRSTLINE
September 1, 2010
By:
Shawn G. McVey, MA, MSW
Watch Shawn McVey explain how to get on your manager's bad side.
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Source: FIRSTLINE
September 1, 2010
Take this 10-question quiz to discover if you're an informed veterinary-clinic receptionist ... or just the front-desk help.
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Source: FIRSTLINE
August 27, 2010
When a doctor does too much, use this strategy from Shawn McVey and Firstline Live at CVC in Kansas City.
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Source: FIRSTLINE
August 1, 2010
Does gender play a role when it comes to management skills in veterinary practice?
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Source: FIRSTLINE
August 1, 2010
Too much to do and not enough time to do it, coupled with lack of communication, resources, and financial incentives, leaves team members tense.
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