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Source: FIRSTLINE The biggest complainer wins December 31, 2009 By: Ashley Hopkins One hospital handles staff complaints with humor.

Source: FIRSTLINE The No Complaining Rule December 31, 2009 By: Ashley Hopkins This rule, outlined in Jon Gordon's book by the same name, is just as simple as it seems.

Source: FIRSTLINE Client e-mail template November 13, 2008 Stop calling clients and e-mail them instead using this timesaving template.

Behavior veterinary technician speciality approved September 11, 2008 Technicians now enjoy five ways to earn extra credentials

Mount Ida College constructing new building for veterinary technology program September 9, 2008 The facility will accommodate the expected increase in veterinary technician students.

Source: FIRSTLINE Take control of your health by taking the stairs September 2, 2008 Your heart will thank you for avoiding elevators and escalators.

Source: FIRSTLINE Say good riddance to your bad clients September 1, 2008 How do I convince a doctor that sometimes it's OK to fire clients?

Source: FIRSTLINE Sample script: Follow up on recommendations September 1, 2008 By: Nancy Potter The way you handle follow-up scheduling affects compliance.

Source: FIRSTLINE Ask Amy: My co-worker sabotages me September 1, 2008 How do I handle a passive-aggressive team member?

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