Tips to help the veterinary team communicate with pet owners - Firstline
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Client Relations
Source: FIRSTLINE

Celebrate Client Appreciation Week

May 1, 2008

Clients just might feel spoiled with the attention they receive during Client Appreciation Week at VCA University Veterinary Clinic in Fairfax, Va.

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Build a buzz with client seminars

May 1, 2008

Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients.

Source: FIRSTLINE

Home sweet hospital

April 1, 2008

Patients and clients feel at home at Colorado Canine Orthopedics in Colorado Springs, Colo.

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7 tips to keep clients happy

April 1, 2008

Happy clients stay with your practice and promote your services to others. Use these tips to please pet owners and build a good vibe on the grapevine.

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A pet's picture: priceless

April 1, 2008

The team at Countryside Veterinary Clinic in Carthage, N.Y., knows how to captivate their audience.

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Ask Amy: Reminders: Third time's the charm

March 1, 2008

My team members are anxious about calling clients for third reminders. Can you offer a sample script to make these awkward conversations a little easier?

Source: FIRSTLINE

Have your people call my people

March 1, 2008

Pet owners with hospitalized pets at Associated Veterinary Specialists in Bridgeton, Mo., always know news about their pet's condition is just a phone call away.

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When pets and people behave badly

March 1, 2008

Sometimes pets and their owners share an uncanny resemblance—bad behavior. Use this chart to tackle both species' less favorable features.

Source: FIRSTLINE

Turn up the dial on client education

January 1, 2008

Q When I discuss client education topics, I feel like clients are tuning me out. How can I make them listen?

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