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Source: FIRSTLINE Start small with pet insurance for big payoffs March 1, 2010 Start small with pet insurance for big payoffs

Source: FIRSTLINE Sample script: Handling Internet misinformation March 1, 2010 Sample script: Handling Internet misinformation

Source: FIRSTLINE Use software to spark the return of missing clients March 1, 2010 Use software to spark the return of missing clients

Source: FIRSTLINE 8 ways to make clients loathe you February 1, 2010 Sometimes learning what not to do makes more sense. So here are eight attitudes and actions you could easily adopt to make clients cringe. Now go and do the opposite.

Source: FIRSTLINE Bundled boarding pampers pets—and profits February 1, 2010 Veterinary clients opt for bundled boarding packages in greater numbers.

Source: FIRSTLINE Parasites: Great communication about not-so-great bugs February 1, 2010 4 tips to improve client compliance on parasite prevention recommendations

Source: FIRSTLINE Communicate with clients to boost testing compliance February 1, 2010 How do we increase clients' compliance with diagnostic tests?

Source: FIRSTLINE Video blog: Mystery shopping for improved service January 28, 2010 By: Gina Toman, RVT How to use mystery shoppers to improve client communications.

Source: Pet Poison Helpline Top 10 human medications that poison pets January 14, 2010 By: Ahna Brutlag, DVM, MS Encourage clients to keep these drugs far away from their pets.

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