Source: FIRSTLINE
January 1, 2010
By:
Kenneth R. Harkin, DVM, DACVIM
Cats that begin urinating outside of the litter box can be a challenge. Here's how to help pet owners deal.
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Source: FIRSTLINE
January 1, 2010
Learn how follow-up calls help strengthen the client-clinic bond.
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Source: FIRSTLINE
January 1, 2010
Have clients laughing—and learning—in the waiting room with this creative educational technique.
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Source: FIRSTLINE
January 1, 2010
By:
Kerry Hillard Johnson
The final chapter of the Firstline Challenge prepares you to build strong bonds with clients by providing excellent service and education.
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Source: FIRSTLINE
January 1, 2010
How to address overconfident pet owners.
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Source: FIRSTLINE
January 1, 2010
By:
Michelle Hainer
The barrage of queries can be head spinning. Keep your responses straight by following this advice.
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Source: FIRSTLINE
January 1, 2010
What to do when pet owners are upset over emergency bills.
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Source: FIRSTLINE
January 1, 2010
Create adult pet kits to educate clients and increase client compliance.
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Source: FIRSTLINE
December 29, 2009
"Press 1 if you need to speak to a person but don't mind going round and round this automated menu."
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