You educate clients, recommend care, train new team members, propose ideas, relay CE experiences, lead meetings ... Whew! You talk a lot. So use these tips to make sure you're heard.
Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.
Use this questionnaire to help employees assess their roles and performance in your practice.
Show your new team members you're working to make their jobs easier and provide the best service and care.
The receptionist's main responsibility is to assure the smooth, orderly flow of clients and patients. Receptionists report to the Client-Services Director.
Some remarks from clients and colleagues can deflate your enthusiasm. Here's how to respond the next time their words make you ready to pop.
One size doesn't fit all in critical discussions with clients about their pets' health. Learn how to weave the threads of your conversation to match the needs of the pet in front of you.
Q. How do I set boundaries for employees' conversations while at work?
Don't let high turnover send your team off track. Here's how you can contribute to new team members' success and create a culture that encourages them to stay.