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Source: FIRSTLINE Photo gallery: 4 ways to pay tribute to passed pets December 21, 2009 Help your clients pay tribute to their four-legged friends with these heartfelt commemorations.

Source: FIRSTLINE How to respond to challenging work situations December 18, 2009 By: Jim Kramer, DVM, CVPM Follow this advice when you're hit with a client or patient crisis.

Source: VETERINARY ECONOMICS How to have seamless vaccine changes December 1, 2009 By: Jane Brunt, DVM How to talk to clients about changes in vaccination protocols.

Source: FIRSTLINE Top gifts for clients and patients December 1, 2009 By: Brenda Tassava, CVPM, CVJ An attentive voice, a giving hand, and a dignified ear are on every client and patient's wishlist this year.

Source: VETERINARY ECONOMICS Reimbursements are a rewarding idea December 1, 2009 A practice located near an expressway pays clients' toll.

Source: FIRSTLINE Why do dogs and cats eat grass? December 1, 2009 By: Benjamin L. Hart, DVM, PhD, DACVB Dogs and cats are often observed eating grass and other plants of no apparent value.

Source: FIRSTLINE Give clients a little credit December 1, 2009 Wha are the major pros and cons of a third-party payment plan?

Source: FIRSTLINE Show respect for patients in the words you use December 1, 2009 By: Brendan Howard Would you talk about your grandma that way?

Source: FIRSTLINE Form: Donations request letter December 1, 2009 Use this sample to politely request donated supplies.

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