Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Q&A: No downside to dental care—even at home

October 1, 2010

Won't recommending home dental care actually decrease the number of cleanings we do in our clinic?

Source: FIRSTLINE

How to handle weird client requests

October 1, 2010

Don't dismiss clients' requests—no matter how absurd they may be.

Source: FIRSTLINE

7 weird client requests

October 1, 2010

Clients' requests can be downright bizarre sometimes. Just look at these outrageous stories readers shared with us.

Source: FIRSTLINE

Reward brave patients with a purple heart

September 1, 2010

A simple gesture shows your veterinary clients you care.

Source: FIRSTLINE

Impress clients by creating clever cage cards

September 1, 2010

Show a little creativity with customized cage cards.

Source: FIRSTLINE

He or she? Don't confuse patients' gender in front of clients

September 1, 2010

This simple tip will help you identify gender in your veterinary patients.

Source: FIRSTLINE

Music could help keep cats calm in your veterinary clinic

August 5, 2010

Help that fractious kitty relax by playing some relaxing music.

Source: FIRSTLINE

Pet insurance: Ensure that they're insured

August 1, 2010

Veterinary clients with pet insurance are willing to spend more to care for their pets.

Source: CVC IN KANSAS CITY PROCEEDINGS

Anesthesia monitoring equipment (Proceedings)

August 1, 2010

Monitoring, for these purposes will consist of checking vitals on a regular basis. The vitals being monitored may be changed based upon the patient's status and the procedure performed. By watching for changes in trends we are able to catch and potentially stop a crisis from happening..

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