Educating pet owners about veterinary care - Firstline
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Client Education
Source: DEAR KARA

Dear Kara: Urinary problems (Sponsored by Hill's Pet Nutrition)

July 1, 2008

Kara answers questions about urinary problems

Client handout: A lifetime of feline wellness

June 1, 2008

Use this form to educate clients about your wellness schedule for cats.

Source: DEAR KARA

Dear Kara: minced diet (Sponsored by Hill's Pet Nutrition)

June 1, 2008

Kara answers questions about the minced diet.

Source: PARTNERS IN PRACTICE

What's a good way to show appreciation to clients who refer others? (Sponsored by Intervet/Schering-Plough Animal Health)

June 1, 2008

A referral is one of the highest compliments an organization can receive and, as such, deserves recognition.

Source: FIRSTLINE

The topics you tailor

June 1, 2008

Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.

Source: FIRSTLINE

Tips to tailor your message

June 1, 2008

One size doesn't fit all in critical discussions with clients about their pets' health. Learn how to weave the threads of your conversation to match the needs of the pet in front of you.

Source: FIRSTLINE

One way clients burst my bubble

June 1, 2008

When some clients brush off our post-surgery care instructions, they end up paying for it—twice.

Source: FIRSTLINE

Technician in-room checklist

June 1, 2008

Use this checklist to make sure you discuss necessary care recommendations with clients during visits.

Source: PARTNERS IN PRACTICE

What is an effective way to educate my existing clients and bring in new ones? (Sponsored by Intervet/Schering-Plough Animal Health)

June 1, 2008

A free client and public education seminar held at least once a year is a tremendous practice builder.

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