Educating pet owners about veterinary care - Firstline
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Client Education
Source: PARTNERS IN PRACTICE

What's a good way to show appreciation to clients who refer others? (Sponsored by Intervet/Schering-Plough Animal Health)

June 1, 2008

A referral is one of the highest compliments an organization can receive and, as such, deserves recognition.

Source: FIRSTLINE

The topics you tailor

June 1, 2008

Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.

Source: FIRSTLINE

Tips to tailor your message

June 1, 2008

One size doesn't fit all in critical discussions with clients about their pets' health. Learn how to weave the threads of your conversation to match the needs of the pet in front of you.

Source: FIRSTLINE

One way clients burst my bubble

June 1, 2008

When some clients brush off our post-surgery care instructions, they end up paying for it—twice.

Source: FIRSTLINE

Technician in-room checklist

June 1, 2008

Use this checklist to make sure you discuss necessary care recommendations with clients during visits.

Source: PARTNERS IN PRACTICE

What is an effective way to educate my existing clients and bring in new ones? (Sponsored by Intervet/Schering-Plough Animal Health)

June 1, 2008

A free client and public education seminar held at least once a year is a tremendous practice builder.

Client handout: Dandy's day at the dentist

June 1, 2008

Use this client education form to educate clients about the care their pet receives during a dental appointment.

Source: FIRSTLINE

Build a buzz with client seminars

May 1, 2008

Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients.

Source: FIRSTLINE

When pet owners lie

May 1, 2008

Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?

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