Educating pet owners about veterinary care - Firstline
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Client Education

Client handout: Dandy's day at the dentist

June 1, 2008

Use this client education form to educate clients about the care their pet receives during a dental appointment.

Source: FIRSTLINE

Build a buzz with client seminars

May 1, 2008

Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients.

Source: FIRSTLINE

When pet owners lie

May 1, 2008

Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?

Source: FIRSTLINE

Scratch the itch

May 1, 2008

Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.

Source: FIRSTLINE

Payment procrastinators

May 1, 2008

Q. What do you do when clients say at checkout they want to pay later?

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A consistent message creates credibility with clients

April 22, 2008

Every member of your team contributes to the client's experience, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore and gave tips to help team members create an experience that builds the value of the service practices offer.

Source: FIRSTLINE

The fecal experiment

April 15, 2008

This sample flow chart demonstrates how your whole team can communicate more effectively to boost client compliance.

Source: FIRSTLINE

Build better puppy and kitten kits

March 1, 2008

Don't whiff on this all-important chance to bond clients to your practice for life.

Source: FIRSTLINE

Turn up the dial on client education

January 1, 2008

Q When I discuss client education topics, I feel like clients are tuning me out. How can I make them listen?

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