Q. How do I inspire an uninspired team member?
Don't let high turnover send your team off track. Here's how you can contribute to new team members' success and create a culture that encourages them to stay.
Some remarks from clients and colleagues can deflate your enthusiasm. Here's how to respond the next time their words make you ready to pop.
You educate clients, recommend care, train new team members, propose ideas, relay CE experiences, lead meetings ... Whew! You talk a lot. So use these tips to make sure you're heard.
The receptionist's main responsibility is to assure the smooth, orderly flow of clients and patients. Receptionists report to the Client-Services Director.
Show your new team members you're working to make their jobs easier and provide the best service and care.
Use this questionnaire to help employees assess their roles and performance in your practice.
Q. How do I set boundaries for employees' conversations while at work?
Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.