Source: FIRSTLINE
January 1, 2007
Dr. Smith (not his real name) relates this true tale of a covert bully's attack on an unsuspecting team.
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Source: FIRSTLINE
November 1, 2006
By:
Susan Mauck
As the owner/office manager of a small animal clinic, I found your answer to the question about discounts pretty one-sided ("I Want My Discount Back," Ask the Experts, September/October 2006). Do these employees consider the cost the practice owner bears for this benefit? The employees' hearts are in the right place—they want to help all of the pets that come their way. The problem is that it's at the practice owner's expense. Some employees feel that they can take home pet after pet because the cost is minimal. This becomes a problem when several employees have multiple-pet households that the clinic is basically supporting.
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Source: FIRSTLINE
November 1, 2006
By:
Ed McKnight, DVM
There could have been a postscript at the end of the article, "Signs You Need a New Job" (By the Numbers, September/October 2006). It may have read like this: P.S. You may need a new job if the first article in this issue you read is titled, "Signs You Need a New Job." Thanks for the humor and the advice.
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Source: FIRSTLINE
November 1, 2006
At no time in the article "Reach for More Pay" (September/October 2006) did you tell the person who got the raise to say "thank you." I gave all of my staff members a raise without anyone asking for one, and I didn't get one "thank you." Should I take it away?
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Source: FIRSTLINE
September 1, 2006
By:
Melanie R. Parham, RVT
A veterinarian recently asked me, "What do we need to pay our veterinary technicians to keep them with us? And what do we need to offer to get more educated technicians in the field?"
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Source: FIRSTLINE
September 1, 2006
By:
Gina Toman, RVT
What's the nicest thing a client ever said to you?
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