Q. How do I set boundaries for employees' conversations while at work?
You're more than your title. And a job description may be the tool you need to clarify your manager's expectations and position yourself for growth in your practice, from raises to promotions.
The receptionist's main responsibility is to assure the smooth, orderly flow of clients and patients. Receptionists report to the Client-Services Director.
Show your new team members you're working to make their jobs easier and provide the best service and care.
Use this questionnaire to help employees assess their roles and performance in your practice.
The day-to-day tasks and surprises of an equine practitioner can be stressful to even the most level-headed person.
You educate clients, recommend care, train new team members, propose ideas, relay CE experiences, lead meetings ... Whew! You talk a lot. So use these tips to make sure you're heard.
Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.
Q. How do I inspire an uninspired team member?