Career advice for the veterinary team - Firstline
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Professional Development
Source: FIRSTLINE

Receptionist position description

June 1, 2008

The receptionist's main responsibility is to assure the smooth, orderly flow of clients and patients. Receptionists report to the Client-Services Director.

Source: FIRSTLINE

Trainees: Open up to learning

June 1, 2008

Show your new team members you're working to make their jobs easier and provide the best service and care.

Source: FIRSTLINE

Employee questionnaire

June 1, 2008

Use this questionnaire to help employees assess their roles and performance in your practice.

Source: FIRSTLINE

When work gets personal

June 1, 2008

Q. How do I set boundaries for employees' conversations while at work?

Source: FIRSTLINE

The topics you tailor

June 1, 2008

Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.

Source: FIRSTLINE

Tips to tailor your message

June 1, 2008

One size doesn't fit all in critical discussions with clients about their pets' health. Learn how to weave the threads of your conversation to match the needs of the pet in front of you.

Source: FIRSTLINE

Sample script: How to discuss chronic pain management

May 1, 2008

"Pet owners don't want their pets to suffer, so we rarely encounter resistance to our pain management recommendations," says Robin Downing, DVM, Dipl. AAPM, owner of Windsor Veterinary Clinic and The Downing Center for Animal Pain Management in Windsor, Colo.

Source: FIRSTLINE

When pet owners lie

May 1, 2008

Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?

Source: FIRSTLINE

Every breath you take

May 1, 2008

He's watching you. You can't concentrate, you're afraid to be alone with him, and the comments won't stop. Sexual harassment can be relentless, consuming your work and your life. It happened to these women—and it could happen to you. Here's what every woman (and man) should know about sexual harassment.

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